Senior CRM Consultant

Job title:
Senior CRM Consultant

Job type:
Perm

Salary:
$150,000 - $170,000 + bonus

Role Location:
California, United States

Visa requirements:
US Work Authorization (no sponsorship provided)

The company:
Our client is a specialized consulting firm, spanning two consultants, delivering high-impact data and insights solutions through their three practice areas: Customer Relationship Management, Business Intelligence & Analytics, and Enterprise Performance Management. They operate with a lean, high-performance model where exceptional talent drives superior client outcomes. Their Senior Consultants are emerging technical leaders who combine growing technical expertise with business insight to deliver high-quality CRM solutions for their clients.

Role And Responsibilities
As a Senior Consultant specializing in CRM Solutions, you will serve as a technical leader and client-facing consultant, supporting complex customer relationship management implementations and digital transformation initiatives. You will be responsible for CRM solution design and implementation, client engagement, and contributing to business development efforts. This role requires someone who can work effectively with client stakeholders while maintaining strong hands-on technical involvement in CRM implementations.

What You'll Do

• Design and implement CRM solutions on Creatio for enterprise clients, with exposure to BI/Analytics and EPM practice areas
• Support senior leadership as a trusted advisor to mid-level and senior stakeholders on CRM strategy and customer experience optimization
• Contribute to business development through technical expertise in CRM best practices and solution design
• Manage individual CRM workstreams and smaller engagements while maintaining quality and delivery standards
• Collaborate with and learn from Principal Consultants, developing technical excellence in CRM technologies and professional skills
• Contribute to the evolution of our CRM service offerings, methodologies, and technical capabilities
• Support firm representation at industry events, conferences, and client presentations focused on CRM and customer experience topics

Job Requirements

• Extensive CRM solution delivery experience, from requirements through to deployment
• Prior experience in a CRM-focused consulting / professional services environment
• Experience with CRM data migration, integration, and basic analytics initiatives
• Exposure to marketing automation platforms and customer data platforms (CDPs)
• Demonstrated ability in client relationship management and interest in business development within CRM domain
• Awareness of AI/ML trends and their applications in CRM, customer analytics, and marketing automation

Technical Skills

• Strong expertise in custom development on a major CRM platform (Salesforce, Microsoft Dynamics 365, HubSpot, Oracle CX, Creatio)
• Experience in CRM integrations using APIs, middleware, and .NET applications
• Proficiency with C# and .NET frameworks for CRM integrations and custom solutions
• Solid technical skills including SQL, Python, cloud platforms, and database architectures
• Familiarity with complementary BI/Analytics tools (Tableau, Power BI, Einstein Analytics) and EPM solutions

Qualifications

• Bachelor's degree in STEM field or business; Master's degree preferred
• 3-5 years of consulting or industry experience in CRM solutions and customer experience optimization

Benefits
: Competitive salary, remote work flexibility, professional development opportunities, exposure to cutting-edge CRM technologies, and collaboration with industry leaders.

Accessibility Statement
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Signify's mission is to empower every person, regardless of their background or circumstances, with an equitable chance to achieve the careers they deserve. Building a diverse future, one placement at a time.

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