Service Manager
3 days ago
This is a remote position. Walton Signage is a well-respected, progressive company in the signage industry. The Company serves large, national or corporate accounts with turnkey installation of high quality signage systems and has been listed three times as one of Inc. Magazine's fastest growing companies.
We are seeking a SERVICE MANAGER to be primarily responsible for managing customer service orders.
We are currently recruiting for Ways of Being for this position that include the following: in integrity, self-starter, comes with solutions, creates an empowering space for others, thinks in possibility, coachable, gracious.
Duties include:
• Receiving service requests from customer.
• Creating service orders.
• Dispatching and creating a P.O. to subcontractors.
• Manages service tracking through enterprise system (NetSuite).
• Manage subcontractors to complete job on time and within NTE (Not To Exceed) limits set by customer.
• Keeps customers informed of job status.
• Responds promptly to customer needs and requests for service and assistance.
• Reviews subcontractor invoices for payment.
REQUIREMENTS
• HS/GED required. Associate's degree or technical school certificate preferred.
• 3-5 years service experience required.
• Sign industry or electrical service experience required. Experience with EMDs a plus.
• Knowledge of database, spreadsheet, and word processing software required.
• Exceptional organizational skills required.
• Excellent communication skills and customer service skills required.
• Must be able to work in a fast paced environment.
Walton Signage offers medical benefits at the start of the following month from hire, 401(k) with 100% match up to 4% and full vesting after 90 days, paid time off, holidays, and competitive compensation depending on experience. To apply please complete the preliminary application online.
We are an Equal Opportunity and Affirmative Action Employer
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