Mental Health Insurance Follow-Up Specialist

2 days ago


Remote, Oregon, United States Milestone Behavioral Health Full time $124,800 per year

About Us:

We're a compassionate and growing mental health practice dedicated to supporting the well-being of our clients and our team. We're looking for a Mental Health Insurance Follow-Up Specialist to join our billing department. If you have a passion for helping people behind the scenes by ensuring accurate and timely insurance payments, we'd love to hear from you

Position Overview:

In this role, you'll be responsible for managing insurance claims from submission to payment, with a strong focus on denial management and resolving outstanding balances. Experience with Ensora Health (TheraNest) EMR and Waystar clearinghouse is preferred.

What You'll Do:

· Completes review of third-party outstanding balances and take appropriate steps to resolve and reconcile outstanding balance.

· Identify issues, correct and resubmit claims and file appeals as needed.

· Resolution of rejected claims (denials) via appeals, dispute unpaid claims, and other issues with EOBs.

· Responsible to review assigned work queues and assure all accounts are worked timely, especially high dollar and aged accounts.

· Verify insurance eligibility and benefits when necessary

What We're Looking For:

· Understanding of insurance follow-up or denial management experience (Mental Health preferred).

· Familiarity with TheraNest EMR and Waystar strongly preferred.

· Understanding of commercial and Medicaid billing processes.

· Excellent attention to detail, communication, and organizational skills.

· Reliable, self-motivated, and able to work independently.

What We Offer:

· Opportunity for growth with the company

· Supportive and positive work environment

· Flexible scheduling options

Job Type: Part-time

Pay: $ $24.00 per hour

Expected hours: 20 – 30 per week

Work Location: Remote



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