Manager, Event Operations

2 days ago

Columbus, Ohio, United States Columbus Crew Full time

Description

Crew Events seeking a Manager, Event Operations, that will be responsible for managing the planning, organization, and execution of MLS Matches and Events. This individual will need to have high energy, positive attitude, a solutions-oriented mindset and high regard for providing exceptional customer service toward production of first-class events and match day experiences.



Essential Duties and Responsibilities

  • Serve as primary event manager and responsible for all logistical elements for MLS Matches.
    • Act as the liaison for internal departments to create timelines, event guides and custom layouts.
    • Organize and implement strategic plans for fan plaza set ups, match day giveaways, ancillary match day events and broadcast operations.
    • Manage the organization and communication processes to continue executing match day at a high level.
    • Ensure that all MLS guidelines and policies are being followed.
    • Have a guest experience mindset when developing new strategies to elevate the match day experience.
  • Plan and execute smaller to mid-size ticketed events at any of the three facilities that fall under the Crew Events scope.
    • Assist with the preparation and circulation of production notes, event briefings, and staff deployments.
    • Collaborate with clients, vendors, internal departments and partners to ensure expectations are exceeded throughout each event cycle.
    • Develop layouts and signage plans in collaboration with Guest Experience, Safety and Security, and Stadium Operations
    • Create safe environments for all constituents by reviewing venue setup plans w/ all internal departments
  • Coordinate, prepare and conduct various pre-event planning and post-event recap meetings.
  • Other duties as assigned.


Required Skills and Experience

  • Bachelor's degree and minimum of 3-5 years of experience in event operations and/or match operations.
  • Experience coordinating events in a stadium or arena, including concerts and special events.
  • Detailed oriented and highly organized
  • The ability to troubleshoot and problem solve in high-stress, live event situations.
  • Exceptional interpersonal, leadership and communication skills
  • Ability to work flexible hours, including evenings, weekends, holidays and non-traditional hours.

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