Historic Restaurant seeks amazing Host Staff

2 weeks ago

Saint Paul, Minnesota, United States Taher, Inc. Full time

Like Ghosts?  Wanna Host?

Forepaugh's, a historic restaurant outside of downtown St. Paul is seeking a highly sophisticated and personable Host to serve as the first and last point of contact for our discerning clientele. The ideal candidate will possess a deep appreciation for our historic setting and be an integral part of creating a seamless and memorable dining experience. This role requires the grace of a polished concierge, the precision of a maître d', and the calm efficiency of an operational leader.

Key responsibilities

Guest relations and hospitality:

  • Greet every guest with a warm, genuine welcome and a confident, professional demeanor.
  • Anticipate guest needs and accommodate special requests with discretion and impeccable service.
  • Provide informed conversation and insight into the restaurant's unique history and architectural features, adding a personalized narrative to the dining experience.
  • Bring order to the chaos of a busy door during a dinner rush

Reservation and seating management:

  • Master our reservation software ([e.g., OpenTable, Resy]) to manage bookings, track VIP guests, and log special preferences.
  • Strategically manage the flow of the dining room and seat guests with a polished pace that ensures an even workload for the service team.
  • Communicate accurate wait times gracefully and manage expectations for both walk-in guests and reservations.

Operational support:

  • Answer phone calls with exceptional etiquette, handling reservations and guest inquiries professionally.
  • Conduct opening and closing duties, ensuring the entryway, host stand, and surrounding areas are pristine and organized.
  • Coordinate with the entire front-of-house and kitchen team to ensure timely and effective service delivery.

Brand ambassadorship:

  • Adhere to a strict professional dress code and maintain impeccable personal grooming standards.
  • Be a resource for guests, with thorough knowledge of our food and wine menu, daily specials, and the overall restaurant concept.
  • Resolve any guest concerns with grace, diplomacy, and discretion, involving management when necessary.

Qualifications

  • Proven experience as a host in a high-end, fine-dining, or luxury hospitality setting is preferred.
  • Exceptional interpersonal and communication skills, both in person and over the phone.
  • An organized and detail-oriented approach with the ability to multitask effectively under pressure.
  • A polished and professional personal presentation that aligns with the restaurant's elegant brand.
  • Working knowledge of restaurant reservation systems and POS software.
  • Must be able to stand for extended periods and move through the restaurant with ease.
  • Availability to work flexible hours, including evenings, weekends, and holidays.
Who we are: Taher, Inc. is a family-owned and operated, chef-driven, food service management company providing K-12 school lunch management, campus dining, senior dining, corporate dining and catering, and vending and office beverage services to clients in our growing nationwide footprint. Taher, Inc. maintains a consistent presence in Food Service Management's Top 25 companies. Qualifications  
* Able to follow oral and written directions
* Able to reach, bend, stoop, and frequently lift up to 50 pounds
* Able work in standing position for long periods of time
* Punctual and dependable
* Follows food safety requirements and guidelines
* Self-starter that can work independently
* Must pass criminal background check

EOE/AA
 
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