Insurance Reimbursement Supervisor

Location:

New Berlin, US

Job Family: Finance

Country/Region: United States

Insurance Reimbursement Supervisor | Atos Medical-US | New Berlin, WI | Remote- Wisconsin

This position is remote with the ability to come onsite for meetings, trainings and new hire activities as needed.

Join a growing company with a strong purpose

Do you want to make a difference for people breathing, speaking and living with a neck stoma? At Atos Medical, our people are the strength and key to our on-going success. We create the best customer experience and thereby successful business through our 1300 skilled and engaged employees worldwide.

About Atos Medical

Atos Medical is a global leader in neck stoma care—dedicated to improving the lives of people living with laryngectomy and tracheostomy. With origins in Sweden and Germany, both our Laryngectomy and Tracheostomy brands bring decades of expertise and innovation in voice and respiratory care, offering trusted solutions such as the Provox voice prosthesis and TRACOE tracheostomy products.

As part of the Coloplast Group, we operate in over 90 countries with a shared commitment to clinical excellence, patient support, and high-quality medical devices that help people breathe, speak, and live more comfortably.

We are seeking an Insurance Reimbursement Supervisor to join our Revenue Cycle team

Summary:

The Insurance Reimbursement Supervisor will partner closely with the Revenue Cycle leadership team and take ownership of specific areas within reimbursement operations, which includes insurance and government program collections. This role emphasizes coaching, training, and performance management to support team development and success. The Supervisor also collaborates across departments to foster alignment, monitors AR metrics such as DSO and collection ratios, and contributes insights that guide business decisions. A key focus of this position is maintaining compliance, ensuring operational efficiency, and upholding high standards of service and patient satisfaction.

Job Responsibilities:

Team Leadership & Performance Management

Supervise daily tasks and manage workflow to ensure performance standards are achieved.

Support team success by coaching, counseling, conducting quality audits, and providing performance feedback.

Facilitate regularly one-on-one meetings and group training sessions to encourage growth and continuous improvement.

Assist with developing and implementing training materials and ongoing training programs.

Lead hiring, onboarding, and performance review processes for direct reports.

Review and approve timecards and PTO requests.

Foster a collaborative, supportive work environment across functional areas.

Collections & Accounts Receivable Oversight

Oversee collection activities to ensure timely patient payments and initiate follow-up on outstanding balances to avoid external collection escalation.

Review AR Aging reports, DSO, and Collections Ratios to identify payments received, outstanding, in-collection, and uncollectable.

Ensure accurate billing processes for patients, insurance companies, government health programs, and third-party payers.

Serve as the primary escalation point for billing and reimbursement inquiries.

Customer Experience & Quality Standards

Deliver high-quality customer service through timely responses, and professional communication.

Maintain departmental standards for one-call resolution and minimal voicemail usage.

Assist in responding to customer complaints in compliance with the Company Quality System.

Continuously evaluate and redesign processes to improve stakeholder experience, adhere to established metrics, and implement improvements.

Represent the Company professionally and courteously in all interactions with patients, providers, and internal partners.

Compliance & Process Improvement

Ensure compliance with applicable laws, regulations, and internal policies.

Identify areas for improvement, develop solutions, and implement process enhancements with team input.

Maintain accurate departmental records in accordance with guidelines.

Participate in company committees and cross-functional projects as assigned.

Actively support departmental and company initiatives with a positive, solutions-oriented approach.

Reporting & Communication

Provide regular reports, statistics, and status updates to management.

Monitor and analyze results to identify trends and guide decision-making.

Other

Additional responsibilities as assigned by management to meet business priorities.

Basic Qualifications:

High school diploma or GED

5 years of medical billing and customer service experience

1-2 years of leadership or combination of training and mentorship experience

Demonstrated ability to work under pressure, maintain awareness of, and seek to meet the needs and wants of customer without being prompted

Preferred Qualifications:

5 years of experience working with DME in and out of network benefits

2+ years of direct management experience in a related field

Licenses/Certifications: Certified coder is favorable. Working knowledge of CPT, ICD-9 and ICD-10 coding, as well as State and Federal regulations and guidelines. Knowledge of procedures and data flow in a health care organization; experience with DME billing preferred. Accounts receivable software experience, general systems knowledge including the ability to read standard billing reports and use analytical tools, Brightree a plus. PC literate. Knowledge of SAP, and Microsoft Office Programs highly recommended

Skills and Abilities:

Strong leadership skills, integrity, and reliability, serving as a role model for the team.

Possesses strong conflict resolution skills to address issues effectively and maintain a positive work environment.

Demonstrated business acumen to make data-driven decisions that align with company goals, enhance operational efficiency, and contribute to organizational success.

Skilled communicator with the ability to anticipate customer needs and present products or solutions clearly and persuasively.

Exceptional customer service with a professional attitude, ensuring customer satisfaction.

Capable of effectively training and developing employees to improve performance and skill sets.

Ability to work collaboratively in a team environment, communicating effectively with individuals at all levels.

Able to manage multiple tasks, prioritize effectively, and maintain attention to detail.

Strong technical skills, including proficiency in MS Office, internet navigation, and the use of multiple platforms simultaneously.

Experience with Brighttree, Salesforce, SAP, and Smartsheet is highly preferred.

We offer:

You will be part of an ambitious work environment in which teams work together to continuously grow and develop the business. You will have great opportunities to learn and develop, and you will be offered a competitive salary package and benefits.

Atos Medical is a global leader with Swedish headquarters and more than 20 subsidiaries worldwide. Guided by our superpowers—patient-centric, dedication, agile, and the belief you never walk alone—we bring purpose to everything we do. We connect with stakeholders, involving them in our activities and striving to support and empower our users and each other every day. No matter whom we interact with – users, colleagues, health care professionals, business partners – respect and integrity are at the core of everything we do.

Additional benefits:

Flexible work schedules with summer hours

Market-aligned pay

401k dollar-for-dollar matching up to 6% with immediate vesting

Comprehensive benefit plan offers

Flexible Spending Account (FSA)

Health Savings Account (HSA) with employer contributions

Life Insurance, Short-term and Long-term Disability

Paid Paternity Leave

Volunteer time off

Employee Assistance Program

Wellness Resources

Training and Development

Tuition Reimbursement

Atos Medical, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. To request reasonable accommodation to participate in the job application, please contact

Founded in 1986, Atos Medical is the global leader in laryngectomy care as well as a leading developer and manufacturer of tracheostomy products. We are passionate about making life easier for people living with a neck stoma, and we achieve this by providing personalized care and innovative solutions through our brands Provox, Provox Life and Tracoe.

We know that great customer experience involves more than first-rate product development, which is why clinical research and education of both professionals and patients are integral parts of our business.

Our roots are Swedish but today we are a global organization made up of about 1400 dedicated employees and our products are distributed to more than 90 countries. As we continue to grow, we remain committed to our purpose of improving the lives of people living with a neck stoma.

Since 2021, Atos Medical is the Voice and Respiratory Care division of Coloplast A/S

59784

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