IS Epic Application Analyst 1

3 days ago

Dallas, Texas, United States Baylor Scott & White Health Full time $120,000 - $150,000 per year

About Us
Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.

Our Core Values Are

  • We serve faithfully by doing what's right with a joyful heart.
  • We never settle by constantly striving for better.
  • We are in it together by supporting one another and those we serve.
  • We make an impact by taking initiative and delivering exceptional experience.

Benefits
Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:

  • Eligibility on day 1 for all benefits
  • Dollar-for-dollar 401(k) match, up to 5%
  • Debt-free tuition assistance, offering access to many no-cost and low-cost degrees, certificates and more
  • Immediate access to time off benefits

At Baylor Scott & White Health, your well-being is our top priority.

Note: Benefits may vary based on position type and/or level

Job Summary
The EPIC Application Analyst I provides users with basic training and technical help for specific applications. This person may coordinate, develop, train, or provide input in training design. This role is the main communication point for assigned users and coordinates activities for the IS organization. The analyst assists with testing, recommends corrective actions, resolves software problems, and helps with upgrades and system maintenance.

Essential Functions Of The Role

  • Provides effective application help by responding to help desk tickets and end-user requests (including being on-call help).
  • Creates and execute test scripts for new system builds timely and effectively.
  • Provides on-site, go-live help, upgrade help, and ongoing application help.
  • Implements system updates and changes. Communicate those changes to super users and end users. Continuously improve the impact of training.
  • Serves as a liaison between end users, subject matter experts, and vendor implementation team.
  • Coordinates and/or Assist in the development of training materials and schedules for all end users.

Key Success Factors

  • Ability to work well in team environments.
  • Functional knowledge of the associated application preferred.
  • Demonstrated customer-oriented service excellence principals.
  • Ability and experience knowledge end user workflow and owning the technical components of that workflow.
  • Self-motivated person who can identify and resolve issues, and advance personal knowledge.
  • Demonstrated excellent relational communication skills, among facility customers and team members.
  • A quick learner of software and information technology, and motivated to learn new applications.
  • Proficient with word processing, spreadsheet, and email software applications.
  • Ability to execute complex tasks through organization and details motivated approach.
  • Ability to present and conduct classroom training.

Belonging Statement
We believe that all people should feel welcomed, valued and supported, and that our workforce should be reflective of the communities we serve.

Qualifications

  • EDUCATION - Bachelor's or 4 years of work experience above the minimum qualification
  • EXPERIENCE - Less than 1 Year of Experience

CERTIFICATION/LICENSE/REGISTRATION

  • Epic Certification (EPICCERT)

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