Client Contact Specialist

About the Role

The Client Contact Specialist (Junior Loan Officer Training Program) is the first step in M5 Financial's Junior Loan Officer Career Track — a high-performance, fast-growth opportunity for individuals looking to break into the mortgage industry.

This role focuses on lead engagement, outbound calling, and pipeline development, acting as the bridge between marketing-generated leads and our licensed Loan Officers. You'll be responsible for initiating first contact, gathering essential loan data, identifying refinance opportunities, and live-transferring warm prospects to our licensed team.

This is a sales development role in mortgage finance, designed to prepare you to become a full Loan Officer.

What You'll Do

Daily Responsibilities

• Make 300–400 outbound calls per day to homeowners identified through targeted data lists (VA, FHA, Conventional).
• Initiate conversations, build rapport, and quickly identify borrower intent regarding refinancing or cash-out options.
• Gather 5 key qualifying data points to determine lead viability (current rate, loan balance, credit range, property location, and intent).
• When qualified, live-transfer warm leads directly to licensed Loan Officers for application and structuring.
• Use M5 systems (HubSpot, Arrive, phone dialer) to track conversations, update contact details, and log disposition notes.
• Participate in daily 90-minute call sprints with the team to maximize contact ratio and lead velocity.
• Work closely with senior LOs to understand rate strategy, loan products, and high-converting talking points.
• Support the team during "strike-rate periods" (rate dips) with increased outbound activity.

Why This Role is a Game-Changer

• Career Path Into Loan Officer:

This is the official entry point into M5's Junior Loan Officer Program. High performers may transition into LICENSING sponsorship and an LO seat.

• High-Earning Potential:

While this is an entry role, compensation includes per-qualified-lead bonuses and opportunities to earn additional income through performance incentives.

• Elite Training:

You'll learn:

• How to structure refinance opportunities
• How to identify VA IRRRL, mini cash-out, FHA streamline, and conventional savings scenarios
• How to use modern mortgage tech and CRM systems
• How to communicate high-value financial solutions to borrowers
• Invaluable Sales Skillset:

You'll develop the same sales muscles used by top Loan Officers — tonality, objection handling, rate positioning, payment reduction strategies, and consultative sales.

Who Thrives in This Role

Successful Mortgage Development Associates are:

• Highly motivated and competitive
• Strong communicators with quick processing speed
• Excited about finance, sales, or real estate
• Comfortable with high-volume outreach
• Eager to grow into a six-figure Loan Officer role
• Coachable, hungry, and disciplined

No mortgage experience required — but a passion for sales and a willingness to outwork others is essential.

Qualifications

Required

• Strong communication skills and ability to build rapport quickly
• Comfort making high-volume outbound calls
• Ability to learn mortgage products and rate dynamics
• Reliable, consistent, and detail-oriented work ethic

Preferred (Not Required)

• Customer service, sales, or call experience
• Interest in becoming NMLS licensed
• Experience using outbound dialers, CRMs, or call tracking systems

Compensation & Structure

• Base hourly pay
• Bonus per qualified live-transfer lead
• Weekly performance incentives
• Opportunity for promotion into Junior Loan Officer role (licensed) based on performance
• Full training provided

Career Path

Mortgage Development Associate → Junior Loan Officer → Mortgage Loan Officer → Senior Loan Officer → Team Lead/Branch Manager

Job Type: Full-time

Pay: $50, $85,000.00 per year

Work Location: In person