Client Specialist

16 hours ago


San Diego, California, United States Graffiti Beach Full time

Part-Time & Full-Time Positions Available

Growth path: Lead Client Specialist → Assistant Manager → Store Manager

We are seeking a dynamic and enthusiastic Client Specialist to join our team In this pivotal role, you will be the face of Thread + Seed—delivering exceptional, feel-good customer service while styling clients, guiding them through our Style Palette experience, and helping them curate thoughtful Build-a-Box gifts. Your energy, communication skills, and product knowledge will elevate the client experience, foster loyalty, and contribute to the overall success of our retail environment.

If you thrive on connecting with people, love fashion and gifting, and enjoy creating beautifully curated experiences, this is the perfect opportunity to make a meaningful impact every day.

Responsibilities

  • Greet every customer warmly and create a welcoming, service-driven experience from the moment they walk in
  • Use the Thread + Seed Style Palette methodology to confidently style clients based on color profile, body type, and personal needs
  • Assist clients in curating Build-a-Box gifts, offering thoughtful recommendations for occasions, color themes, and recipient personalities
  • Demonstrate strong product knowledge through engaging explanations of features, benefits, and brand stories
  • Maximize sales through natural, relationship-based upselling and cross-selling
  • Accurately manage POS transactions, including cash handling and card processing
  • Maintain visually appealing merchandise displays through consistent restocking, folding, and merchandising
  • Promote store offerings—including our Style Palette service, Build-a-Box gifting, loyalty programs, and events
  • Use professional phone etiquette when answering inquiries, booking style sessions, or providing follow-up client care
  • Resolve client concerns with professionalism, clarity, and a solutions-focused approach
  • Support store operations by maintaining accurate sales records, restocking needs, and client notes

Qualifications

  • Previous experience in retail, client experience, or customer service preferred
  • A passion for fashion, styling, and gifting, with a desire to grow through our Style Palette training
  • Familiarity with POS systems, cashiering procedures, and basic retail math
  • Ability to execute merchandising tasks such as folding, stocking, and organizing displays
  • Strong verbal and written communication skills; bilingual abilities are a plus
  • Confident phone etiquette with a warm, friendly demeanor
  • Experience with upselling or client engagement strategies
  • Ability to multitask in a fast-paced environment while maintaining exceptional attention to detail
  • A proactive, positive attitude with a desire to grow within the company

Why Join Us?

As a Client Specialist, your passion for styling and gifting will shape the entire client journey and represent the Thread + Seed brand. We offer:

  • Comprehensive training in styling, merchandising, client experience, and the Build-a-Box program
  • Clear advancement opportunities to Lead Client Specialist and management roles
  • A supportive, style-forward work environment where your creativity and enthusiasm make a real difference

Job Types: Full-time, Part-time

Pay: $ $20.00 per hour

Expected hours: 15 – 37 per week

Benefits:

  • Health insurance

Work Location: In person



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