Network Operations Center Technician

2 weeks ago


Allen, Texas, United States SGS Consulting Full time $90,000 - $120,000 per year

JOB DESCRIPTION:

Join our dynamic team as a NOC Technician, where you'll play a vital role in maintaining the stability and reliability of our network operations. This is an exciting opportunity for a tech-savvy professional who thrives in a fast-paced, collaborative environment that values innovation and excellence.

Roles and Responsibilities:

  • Monitor and maintain computer networks and systems
  • Ensure stability of telecommunications infrastructure
  • Respond to network alerts and troubleshoot issues
  • Perform regular network performance checks
  • Coordinate with field technicians and engineers
  • Maintain records of outages and quality control
  • Execute incident response for remote/cloud operations
  • Manage ServiceNow Incident, Change, and Problem Management
  • Conduct remote network surveillance and event response
  • Triage and resolve incidents within SLA timelines
  • Collaborate with SMEs for complex troubleshooting
  • Provide customer-facing support via phone, email, and portal
  • Communicate with stakeholders during service-impacting events
  • Manage vendor tickets effectively

Qualifications & Skills

  • Strong knowledge of IP networking and protocols
  • Experience with network monitoring tools
  • 1+ years troubleshooting IP connectivity and hardware errors
  • Proficiency in VPN, BGP, MPLS, SIP
  • Ability to interpret network diagrams (e.g., Visio)
  • Strong analytical and documentation skills
  • Ability to perform under pressure and respond quickly

Preferred Skills

  • Experience in Network Operations or Telecom
  • Certifications: Network+, Cisco CCST/CCNA
  • ITIL Certification
  • Experience with AWS Cloud surveillance


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