District Manager – Self Storage Operations

Position: District Manager – Virtual Self Storage Operations

Location : Lucas, TX (DFW Metroplex)

Total Compensation: $100,000 - $120,000 annually (depending on experience)

Education:

Bachelor's degree in Business Administration, Management, or related field preferred (or equivalent experience).

Benefits:

401K with match

Health / Dental / Life / Vision

Employee Discount

Industry-leading paid time off, including vacation, holidays, and sick leave

Job Overview:

The District Manager – Virtual Self Storage Operations will oversee a virtual portfolio of self-storage properties operated through a remote management model. This role is responsible for leading and supporting a team of Remote/Virtual Managers who handle day-to-day operations, sales, and customer service through digital platforms and call center technology. The ideal candidate is a seasoned self-storage professional who combines operational excellence with strong technical acumen and experience managing distributed or call center-based teams. You will get to work in an entrepreneurial and rapidly growing environment with low hierarchy (you will have access to the CEO).

Attracting and retaining the best talent is vital to our success. We look to empower employees to make their own decisions, set the bar on compensation and benefits at the very upper end of the self-storage industry, foster a positive and "can-do" culture, and provide growth opportunities (including promoting from within). You are a critical part of the company's success – we view talent such as yourself as a top strategic priority and want to hear from you on how we make you and the company successful – we strive to make every day better than the previous one. As a start-up, we look for individuals that embrace the start-up dynamic, recognizing both the opportunities for greater responsibility and the learning experiences from mistakes.

Responsibilities

· Oversee the performance of multiple self-storage locations managed remotely through centralized systems and virtual staff.

· Lead, coach, and develop a team of Remote Managers to meet occupancy, revenue, and customer satisfaction goals.

· Monitor property performance metrics including rental trends, delinquencies, expenses, and digital customer engagement.

· Ensure compliance with company policies, legal requirements, and operational standards.

· Partner with IT and operations teams to optimize technology platforms, call center workflows, and automation tools.

· Analyze reports and dashboards to identify opportunities for revenue growth and cost efficiency.

· Conduct regular virtual meetings, coaching sessions, and performance reviews with remote team members.

· Assist in onboarding new virtual sites and staff, ensuring smooth integration into remote management systems.

· Collaborate with marketing, revenue management, and customer support to drive results across the portfolio.

Required Qualifications

· Minimum 5 years of experience in self-storage operations; multi-site or district-level experience strongly preferred.

· Proven experience managing remote or call center teams, ideally within the property management, storage, or retail industries.

· Strong technical proficiency with cloud-based management systems, CRMs, and communication tools (e.g., Teams, Microsoft 365, storage management software).

· Excellent leadership, analytical, and communication skills.

· Ability to manage time, priorities, and performance in a fully remote environment.

· Bachelor's degree in Business Administration, Management, or related field preferred (or equivalent experience).

Preferred Skills and Qualifications

· Knowledge of call center KPIs and workforce management best practices. Familiarity with storage software (e.g., SSM).

· Experience with virtual customer service platforms, VoIP systems, and digital leasing processes.

· Strong understanding of financial reporting, budgets, and operational metrics.

· Change management experience with technology rollouts or organizational transitions.

Job Type: Full-time

Pay: $100, $120,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

People with a criminal record are encouraged to apply

Experience:

• self storage: 5 years (Required)
• Customer service: 5 years (Required)
• Call center management: 5 years (Required)
• Supervising: 5 years (Required)

Ability to Commute:

• Lucas, TX Required)

Work Location: In person