Supervisor, Field Operations
3 days ago
Supervisor, Field Operations
Job Description
As a Field Operations Supervisor you will demonstrate your leadership by providing direction to fulfillment technicians and contractors. As an Ezee Fiber leader, you will maintain system integrity and oversee installation and service orders while building face to face relationships with Field Technicians, and Ezee Fiber customers. You will coach for success and oversee hiring, training, developing, and performance management while promoting an environment of trust and respect.
About Ezee Fiber
At Ezee Fiber, we're dedicated to providing innovative and reliable fiber optic solutions that enhance connectivity and communication. Our brand stands for excellence, cutting-edge technology, and exceptional customer service. We pride ourselves on a collaborative and dynamic work environment where creativity and technical expertise drive our success.
Responsibilities
- Lead the day-to-day installation, service and quality assurance operations.
- Develop and maintain departmental protocols and procedures.
- Manage the relationship and performance of external Business Partners.
- Engage and partner with internal teams in delivering an outstanding customer experience.
- Meet and exceed departmental and company's KPIs.
- Develop and lead a growing team to achieve operational targets.
- Build relationships with internal and external customers.
- All other duties as assigned.
Experience/Qualifications
- Bachelor's degree in electronics or related field, equivalent work experience, industry certifications.
- Technical supervisory experience or equivalent (5+ years) in Telecommunications or Fiber industry.
- Proven process and performance management.
- Proven Leadership, time management, organization, critical thinking, professionalism.
- Analytical, project management, SME in tools, guidelines/policy, and products.
Pay & Benefits
- Competitive compensation package.
- Health, Dental and Vision insurance.
- 401k match.
- Paid time off and other generous benefit programs.
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