Operations Services Supervisor

6 days ago


Washington, Washington, D.C., United States First Citizens Bank Full time $60,000 - $120,000 per year
Overview

Are you a people person? Be a First Citizens person. Join our branch team and make a difference.

As an Operations Services Supervisor at First Citizens Bank, you will be responsible for the operational management of one branch and managing the team of service line associates. Processes teller transactions and other customer service requests. Facilitates customer awareness and education of bank capabilities, tools and resources. Responsible for identifying and referring sales opportunities to the appropriate bank partner. This position supports the sales efforts of a branch team.

A successful candidate will demonstrate:

Management Skills: Capable of managing and developing members on a team to ensure operational soundness

Customer Service Skills: Demonstrates professionalism and empathy in customer interactions

Adaptability: Has the ability to learn and adapt quickly to new information and technology and can effectively relay those changes to the team

Teamwork: Strives to build strong working relationships with those on their team as well as cross-functional relationships

Flexibility: Capable of handling multiple demands and can readily shift priorities to support direct reports in daily tasks

Influence: Capable of building rapport with different personalities to drive positive results

Agility: Able to process information and move quickly through problem resolution

Communication Skills - Interpersonal: Comfortable and confident with proactively engaging in conversation with different audiences

Responsibilities

The essential functions of the job include, but are not necessarily limited to, the following:

  • Operational oversight for a branch location, ensuring compliance with all branch operations policy and procedures
  • Research and resolve transaction/cash discrepancies
  • Hiring, supervision, and performance management of service line associates
  • Processing transactions accurately and efficiently
  • Facilitating customer awareness and education of bank services, including digital banking capabilities
  • Introducing customers to other branch team members or bank partners who are able to provide solutions for their financial needs
Qualifications

Bachelor's Degree and 1 years of experience in Financial services, customer service, bank operations, or branch operations management OR High School Diploma or GED and 5 years of experience in Financial services, customer service, bank operations, or branch operations management

Preferred Area of Experience: Management or supervisory experience

Skill(s): Financial literacy, Knowledge of retail banking products and services, Operations Management

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found



  • Washington, Washington, D.C., United States Koniag Government Services Full time $60,000 - $90,000 per year

    Kadiak, LLC, a Koniag Government Services company, is currently hiring a Plant Operator Supervisor in support of our government customer in Washington, DC.We offer competitive compensation and an extraordinary benefits package including health, dental, and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, paid vacation,...


  • Washington, Washington, D.C., United States NuAxis Innovations Full time

    We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.Technology is our Passion. People are our Purpose.We know tech, but we love people. NuAxis is home to thinkers and feelers, engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us,...


  • Washington, Washington, D.C., United States Ezee Fiber Full time $60,000 - $120,000 per year

    Supervisor, Field OperationsJob DescriptionAs a Field Operations Supervisor you will demonstrate your leadership by providing direction to fulfillment technicians and contractors. As an Ezee Fiber leader, you will maintain system integrity and oversee installation and service orders while building face to face relationships with Field Technicians, and Ezee...


  • Washington, Washington, D.C., United States The Sports Facilities Companies Full time $45,000 - $65,000 per year

    ICE OPERATIONS SUPERVISOR - Washington Harbour Ice RinkSports Facilities Management, LLCLOCATION: Washington, D.C.DEPARTMENT: OPERATIONSREPORTS TO: GENERAL MANAGERSTATUS: SEASONAL (NON-EXEMPT)ABOUT THE COMPANY:Washington Harbour Ice Rink is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of...


  • Washington, Washington, D.C., United States Stonington Public Schools Full time $117,385 - $121,200 per year

    Position Type:  Administration/Special Services SupervisorDate Posted:  11/12/2025Location:  District OfficeDate Available:  TBD Closing Date:   11/28/2025  Stonington Public Schools is seeking an experienced and successful educator and leader to serve as the Supervisor of Special Services. A successful candidate should possess the following:A...


  • Washington, Washington, D.C., United States Premium Parking Full time $40,000 - $70,000 per year

    DescriptionPosition Summary:The Account Supervisor performs a variety of tasks to ensure a smooth operation of the parking facility and is responsible for monitoring the parking facility, responding to customer inquiries, and filling an entry level management role. This supervisor will work closely with fellow team members, Account Managers, and Senior...


  • Washington, Washington, D.C., United States Patient Centered Services Full time $104,000 - $160,000 per year

    Benefits: 401(k)Competitive salaryEmployee discountsRegistered Nurse (RN) – Clinical Supervisor, Emergency Room (ER) | 4x12s Night Shift Location: Washington, DCSchedule: 4x12-hour night shiftsContract Type: ContractPay Rate: $80/hour Position Summary We are seeking an experienced and motivated Emergency Room Clinical Supervisor (RN) for a night shift...


  • Washington, Washington, D.C., United States ExecutivePlacements - The JOB Portal Full time $63,000 - $83,600 per year

    OverviewJoin a team that puts its People First First American's National Production Services division provides global title and escrow production support across all channels within First American Title including the Mortgage Services, Commercial, Direct, and Agency divisions. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people....


  • Washington, Washington, D.C., United States Levy Full time $65,000 - $85,000 per year

    The Levy Group of Companies is seeking a Production Supervisor for its Columbia City Mill Services location in Columbia City, IN. The Production Supervisor is responsible for day-to-day operations of the slag plant and other processing plants.    BenefitsCompetitive benefits package including Medical, Dental, Prescription, 401(K) with 3% Employer...


  • Washington, Washington, D.C., United States H4 Enterprises Full time $61,000 - $73,000 per year

    Janitorial Supervisor - (Full-time)Department:  HSTPURPOSE To be successful as a Janitorial Supervisor, you should demonstrate sound knowledge of various cleaning methods and excellent communication skills. Ultimately, an outstanding Janitorial Supervisor will display effective leadership skills to ensure the timely completion of staffs' janitorial...