Operations Analyst

7 days ago

Mooresville, North Carolina, United States Lowe's Pro Supply Full time

The Operations Analyst is an individual contributor role focused on driving synergies, standardization, and efficiency across Lowe's Pro Supply (LPS) branch operations. This role collaborates cross-functionally to develop, implement, and sustain operational best practices, process improvements, and training initiatives that enhance productivity and align with Pro business objectives. The analyst supports day-to-day operations across sales, service, technology, Omni-channel, and branch communications.

Essential Functions:


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Identifies operations project requirements by interviewing customers; analyzing operations; determining project scope; documenting results; preparing customer contracts; identifying phases and elements, personnel requirements, and costs.


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Project Development & Execution: Coordinate and manage the timely execution of branch projects and initiatives, from concept through implementation.


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Collaboration & Standardization: Partner with cross-functional teams to streamline processes, enhance synergy, and achieve operational consistency across branches.


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Develops operations problem solutions by describing requirements in a work-flowchart and diagram; studying system capabilities; analyzing alternative solutions; preparing system specifications; writing programs.


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Verifies operations project solutions by completing tests.


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Prepares customers to use system by conducting training for branch associates to support operational excellence and change management initiatives.; writing documentation; providing support and help.


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Maintains operations systems by researching and resolving problems; maintaining system integrity and security; establishing and enforcing operations standards.


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Prepares operations information and reports by collecting, analyzing, and summarizing data and trends.


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Technology Utilization: Leverage customer-facing and operational technology to improve efficiency and drive adoption of new tools and platforms.


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Branch Support: Provide real-time guidance to branch teams on procedural questions and support continuous improvements.


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Content Development: Create and manage operational content, such as process documentation, communications, and training materials, ensuring alignment with corporate goals.


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Improves operations analysis job knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.


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Contributes to operations analysis and organization success by welcoming related, different, and new requests; helping others accomplish job results.


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Process Improvement: Identify opportunities for perpetual productivity improvements by analyzing feedback and data to recommend and implement solutions.

Minimum Requirements:


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Bachelor's Degree or equivalent combination of experience and education


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1-2 years of experience in data analytics, performance reporting, or related industry roles.


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1-2 years of strong analytical and problem-solving abilities


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1-2 years of proficiency in customer-facing and back-end operational technologies


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1-2 years of experience managing multiple priorities and meeting deadlines in a fast-paced environment

Preferences:


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1-2 years of demonstrated project management skills, including experience with tools such as Gantt charts


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Certified Analytics Professional (CAP)

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