Patient Service Coordinator

Join Our Team as a Patient Service Coordinator at Rapid City Medical Center

Rapid City Medical Center is seeking a friendly and organized Patient Service Coordinator to be the first point of contact for our patients. In this vital role, you'll greet and assist patients during check-in, handle important paperwork, verify insurance and patient information, schedule appointments, collect payments, and manage phone communications with professionalism and care.

If you enjoy working in a fast-paced healthcare environment and take pride in providing excellent customer service, we'd love to have you on our team

This position offers a $500 sign on bonus

Who We Are

Rapid City Medical Center is a physician clinic dedicated to excellence, choice, and patient-centered care. We prioritize building strong relationships with our patients, partnering with them throughout their health journey. Our team of 90 physicians and advanced practice providers, supported by over 400 employees, combines leading-edge technology with medical expertise to ensure efficient and effective appointments and smooth insurance interactions.

We thrive on collaborating with smart, compassionate individuals. Our work can be challenging, but we are motivated by serving our families, friends, and community in meaningful ways. We value work-life balance and career satisfaction, offering competitive wages, exceptional benefits, and a workplace where you can feel proud of your contributions.

Our benefits package includes health, dental, and vision insurance, 401(k) with profit sharing, life insurance, short- and long-term disability coverage, seven paid holidays plus a floating birthday, paid time off (PTO), and flexible scheduling to support important personal and family milestones.

EDUCATION: High school diploma. Must be 18 years or older. 

DUTIES AND RESPONSIBILITIES:

• Greet patients in a polite, prompt, helpful manner and provide any necessary instructions/directions.
• Update patient information, collect minimum payment according to protocols, ensure completion of any required forms, and informs clinical staff of patient's arrival. Maintain orderly waiting areas.
• Coordinate, schedule and reschedule patient appointments, answering questions as able or assisting the patient in getting questions answered. Answer telephone, screen calls and takes messages as needed.
• Attend meetings as required.
• Communicate with Team Leader regarding all matters relating to patient services, work scheduling, and clinic policy.
• Perform other duties as assigned.

KNOWLEDGE, SKILLS AND ABILITY REQUIREMENTS:

• Knowledge of office policies and procedures and reception tasks.
• Knowledge and skill of how to operate office equipment and computers.
• Knowledge of Customer Service principles, concepts and techniques.
• Skills in answering the telephone in a pleasant and helpful manner and using a multi-line telephone system.
• Ability to communicate clearly in person and on the phone and establish/maintain cooperative relationship with patients, families, physicians, staff and other customers.
• Ability to organize and prioritize tasks effectively.
• Performs other duties as assigned.

PHYSICAL AND ENVIRONMENTAL WORKING CONDITIONS:

Work is performed in an office environment.  Work may require hand dexterity for computer keyboarding, the telephone and other office machine operations.  Sitting for extended periods of time and must be able to view computer screens for extended periods of time.  Work may be stressful at times.  Interaction with others is constant, may be interruptive and may involve dealing with ill patients.  Must maintain patient confidentiality.

This description is intended to provide only basic guidelines for meeting job requirements.  Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status.