Operational Risk Compliance Business Analyst

The Ford Motor Credit Company team helps put people behind the wheels of great Ford and Lincoln vehicles. By partnering with dealerships, we provide financing, personalized service and professional expertise to five thousand dealers and more than four million customers in over one hundred countries around the world.

In this position…

The Operational Risk Compliance Business Analyst will help drive operational excellence and mitigate risk at Ford Credit. This position plays a critical role in ensuring the integrity of our North American Business Operations (NABO) processes. This role will perform Center Process Reviews (CPRs), conduct transaction testing, and collaborate with other stakeholders to help maintain a robust control environment. The Operational Risk Compliance Business Analyst collaborates closely with key stakeholders across various Ford Motor and Ford Credit teams, including Business Operations, Internal Controls, Legal Compliance, Center of Excellence, NABO Management, and Operational Risk Management.

You'll have…

• Experience in Ford Credit customer and dealer facing processes
• Experience related to Business Operations, Center of Excellence, Operational Risk, or Legal Compliance
• Experience with Daily Review Guide (DRG) review/completion, Modular Control Review Program (MCRP) review/testing, Controls Testing, or other similar experience related to account level transaction testing
• Experience with the GRC self-assessment testing tool
• Excellent communication and presentation skills – oral and written
• Strong collaboration skills and comfort working with multiple cross functional teams
• Ability to influence, persuade and be comfortable having difficult conversations
• Strong analytical and negotiating skills
• Attention to details
• Excellent organizational skills and ability to multi-task, prioritize workload, manage multiple assignments, and deliver with minimal direction
• Demonstrated Ford+ behaviors and proven success in building relationships
• Proficient with MS Office (e.g., Excel, Word, PowerPoint), MS Teams, and SharePoint

The position is located at Ford Credit's central office. The employee will be required to work in the Dearborn, MI office (building FN1) four days a week in a hybrid work environment.

Relocation is not approved for this position.

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:

Immediate medical, dental, and prescription drug coverage

Flexible family care, parental leave, new parent ramp-up programs, subsidized back-up childcare and more

Vehicle discount program for employees and family members, and management leases

Tuition assistance

Established and active employee resource groups

Paid time off for individual and team community service

A generous schedule of paid holidays, including the week between Christmas and New Year's Day

Paid time off and the option to purchase additional vacation time.

This position is a range of salary grades 7-8

For more information on salary and benefits, click here .

Visa sponsorship is not available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call

What you'll do…

• Complete oversight/compliance testing responsibility for North America Business Operations (NABO) by completing in-depth quality audits of business processes.
• Coordinate scheduling and completion of Center Process Reviews (CPR) and provide effective feedback to business teams for the Daily Review Guide (DRG) and Modular Control Review Program (MCRP) to ensure the processes meet SoX requirements.
• Perform, coordinate, and identify processes and timing for transaction testing highlighting operating/procedural compliance opportunities to reduce variability across business teams.
• Complete reviews of previously completed DRGs for accuracy and proper issue identification, action plan execution and offer recommendations for improvements.
• Report results of transaction testing, including recommendations for corrective actions and training opportunities.
• Provide ongoing support to all NABO business process teams to improve MCRP and DRG related process deficiencies identified during the CPR.
• Identify gaps in operational risk compliance and work with the business process teams, Legal Compliance, and COEs for appropriate resolution and sustainment.
• Provide direct support to Internal Controls for MCRP updates, implementation, and follow-up for completion timing.
• Work with Internal Controls to ensure future MCRPs reflect current processes and adhere to GAO, PwC, and other guidelines.
• Work as Subject Matter Expert (SME) for MCRP, DRG, procedure, and job aid related questions and issues.
• Provide direct support to FMCC Business Operations Teams (i.e., PRS, TL, COM, etc.) with actions and expertise to ensure effective business controls and compliance with corporate policies, SoX, and various rules and regulations.
• Identify operational risk best practices and potential process improvements, leveraging the COE for implementation.
• Create and maintain communications with NABO Business Teams, GAO, Internal Controls, Legal Compliance, Ford Motor Company, and any other impacted organization to support business needs.
• Assist with the annual GIS1 Records Retention Schedule review.
• Support to miscellaneous risk team-related projects (e.g., BIA, BCP, GRC, AI, RPA, etc.) to support essential cost savings and/or process improvements for the organization.