Field Support Specialist

3 days ago

New Bedford, Massachusetts, United States ConRes Full time

Outperform your competition; consider becoming part of our growing family

At ConRes, we believe that a Company is only as successful as its employees and its customers.

With over 50 years of experience nationwide, we are a seasoned technology integrator that provides information technology solutions. Our IT experts offer Enterprise-class solutions ranging from cloud, virtualization, converged infrastructures, backup, and recovery, to storage networking and security.

Awards and Recognition:

  • Cisco's 2016 Break Away Partner of the Year
  • Area's 100 Largest Private Companies
  • Continental Resources ranked #59 of 500 solution providers
  • CRN's Tech Elite 250

Job Description:

Fast-paced, career growth opportunity, working with Network and Datacenter Engineers, the network field technician will perform server deployment and maintenance in our customer data centers and office build-outs. Deployment and maintenance consist of installing servers and networking equipment in racks; un-racking equipment and racking replacements; Ethernet, fiber and power cable wiring; replacing disk drives and memory; and diagnosing simple hardware issues. Load software, basic configuration changes, and assist with troubleshooting server and networking issues.

You will be mentored by a world-class team of professional services engineers and architects.

You will work closely with field technicians, ISPs, equipment vendors, and internal operations and engineering staff, and ConRes customers. You will help to remotely diagnose hardware problems, facilitate server repairs, and manage customer hardware assets. You will work with implementation managers, infrastructure delivery managers, and network infrastructure engineers to ensure that design plans and project plans are implemented accurately and efficiently.

Responsibilities include (but not limited to):

  • Physical racking of equipment (rack prep, rack, and stack, switches/routers, servers, appliances, etc)
  • Run fiber, power, and Ethernet cabling
  • Replace disk drives and memory
  • Diagnose simple hardware issues
  • Help configure basic server and networking configurations
  • Organize equipment and packages coming in/out of data center or offices
  • Box/unbox equipment including breakdown and clean-up of IT equipment and materials.
  • Location and processing of RMAs
  • Report damage packages to the Logistics team

The pay range for this position is $50,000 – $70,000 per year.

This range reflects the annual salary that Continental Resources reasonably and in good faith expects to pay for this position at the time of posting, consistent with the Massachusetts Pay Transparency Law (M.G.L. c. 149, § 105E).

Job Requirements

Requirements

  • Experience in a data center environment
  • Experience working office IDF / MDF environments
  • Ability to lift pounds and the ability to unbox and move equipment for several contiguous hours/days.
  • Proficiency in English
  • Must have reliable transportation. The job requires movement between locations that may not have access to public transportation.
  • Must have a cell phone, driver's license, and a basic set of hand tools.
  • Daytime (8 am - 5 pm, M-F) availability is preferred for training (night and weekend work may also be required at some points)
  • Bachelor's degree or equivalent
  • Cisco CCNA Certification is a plus (or currently in progress).
  • IT Industry Certifications are also desired.

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