it tech support specialist ii

Are you the kind of person who thrives on solving problems calmly and confidently? Do people describe you as patient, steady, friendly, and great at helping others understand technical issues? Do you enjoy variety in your day and the challenge of tackling tasks that aren't always scheduled in advance? Are you a clear, matter-of-fact communicator who can stay focused and logical even when others feel frustrated?

If this sounds like you, then we need to talk…

Frazer, a leading builder of emergency medical vehicles, is currently seeking an IT Tech Support Specialist III to join our team. The IT Tech Support Specialist III at Frazer reports to the IT Manager, and is responsible for assisting the IT Team and supporting Frazer end users with hardware, software, and printer needs, resolving issues beyond Tier II, and helping document processes, policies, and training.

What Does a Week in the Life of the IT Tech Support Specialist III Look Like?

• Serve as the primary point of contact for employees seeking technical assistance.
• Assist in resolving escalated issues and ensure that the employee's issue is ultimately resolved.
• Document the issues and resolutions to expedite resolution of future occurrences.
• Responsible for new hire training.
• Maintain on-site computer kiosks and printers handling software updates, resolving connectivity issues, paper jams, ink and paper replacements, etc.
• Assist with configuring and setting up computers and related peripheral devices for new employees, or to replace an existing user's computers.
• Maintain MIS Hardware inventory and records.
• Perform Software updates to user machines.
• Research, outline, write, and edit new and existing technical documentation, working closely with various departments to understand project, documentation, or training requirements.
• Assist the MIS team in projects related to employee interactions and pass on any feedback or suggestions by employees to the internal team.
• Identify and suggest possible improvements on technologies, policies, or procedures.
• Assist with new employee orientation as needed.
• Perform any other duties assigned by your team leader or supervisor as needed to support the objectives of the company, its employees, or its customers.

Required Education and Experience

• 2 years experience as an IT help desk support or other customer support role
• Tech savvy with working knowledge of Mac, Windows, ChromeOS, and GWS (Google Workspace)
• Good understanding of computer systems, mobile devices, printers, and other technology products
• Proficiency in English

Preferred Education and Experience

• 3+ years of experience in in-person IT help desk support or similar customer support roles
• Proficiency in Spanish
• University studies or other related technical training
• Familiarity with A.I. tools (ChatGPT, Claude, Gemini, etc.)

What's it like to be a part of the Frazer Family?

Frazer is a fast-paced company that is creating some of the most innovative vehicles in the world. You'll find a unique team of individuals who continue to push the boundaries of what is possible in the Healthcare and EMS space. A diverse team, a great culture, and a positive work environment are just some of the things that make working at Frazer so rewarding.

What Kind of Employees Thrive at Frazer?

Frazer is a company with a diverse group of employees from all over the world. Frazer welcomes employees with all types of backgrounds, cultural and socio-economic backgrounds. If you are hard working, honest and drug-free, you will love working at Frazer.

Safety & Drug Policy

Employee health and safety is a priority here at Frazer. We're committed to providing a safe, secure and productive environment for our Frazer family.

To help with this, we perform thorough background checks during the hiring process for all candidates. Convictions will not disqualify you from employment at Frazer, but failure to tell us about it up front will. Also, Frazer has a zero tolerance drug use policy and you must pass a pre-employment drug screen. If you can't pass it, we're not the place for you.

A True Culture

Frazer is a company that relies on its core values and the drive of its people. With a focus on longevity and employee success, Frazer welcomes its employees to push the envelope and drive improvement across all aspects of the company. At Frazer, you can unleash your potential

Employee Driven Benefits

At Frazer, we take pride in listening to what our employees want in benefits. With our "What You Want" committee, we've come up with a unique set of employee benefits and designed them around our culture.

• Weekly paycheck, so you can shop every Friday
• Health Care Insurance options
• Dental Benefit options
• 401k plan with a company match
• Disability Insurance
• Paid Time Off that begins accruing your first day of employment
• Eight paid company holidays and the ability to take time off during company shut down from Christmas to New Year's Day
• The "Company Kitchen" on site for lunch and snack choices
• Flexible Work Schedules
• Professional development and skills training
• Free Life Skills Training such as financial wellness classes

How Performance is Evaluated

Communication and collaboration are key at Frazer and we encourage an environment filled with positive feedback and constructive criticism, to unleash your potential for real professional growth We use things like self-evaluations, group reviews, and quarterly check-ins to help define a clear path to success. You will also have an opportunity to give feedback to peers to help them to grow in their roles as well.

Skills (to Pay the Bills)

• Patient, friendly, and steady approach to supporting employees
• Strong customer service mindset with a calm, unemotional communication style
• Ability to focus on details while managing a variety of tasks
• Logical, systematic thinker capable of diagnosing technical issues
• Self-motivated and comfortable working autonomously
• Quick learner who can understand complex technology and processes
• Clear, concise communicator who explains solutions effectively

Software Knowledge

• MacOS
• Windows OS
• ChromeOS
• Google Workspace
• Printer management tools
• Inventory tracking tools
• UKG (HRIS)

Oh, and $alary

This role pays between $28.00 – $35.00 per hour.

Work Schedule

You'll work Monday–Friday, 6:00 AM – 2:30 PM, with occasional evening or weekend work as needed.

Application Process

If this sounds like a great opportunity to you, visit our website to complete the following steps:

• Online application
• Resume and optional cover letter
• Culture Index Survey - as part of our process, please take this short survey (8-12 minutes to complete) on a computer, tablet, or laptop, not a smart phone. It does not always function properly on smart phones and is difficult to see. Also, please take the survey in your native/first language (there are multiple choices besides English in the drop down menu if needed).
• WOTC Questionnaire- Frazer participates in the Work Opportunity Tax Credit (WOTC) program, which is a federal program designed to encourage the hiring of members of certain demographic groups that typically have more difficulty securing and retaining employment. While this is optional, we encourage you to answer the following questions, completely and honestly, your answers will be kept confidential and will have no effect on your job opportunity or any benefits you or your family may be receiving.

Thanks again for your interest in Frazer. Should your skills and qualifications meet those of the position, we will contact you further. Please check your email for further application status updates.

We look forward to hearing from you