Medicare Member Advocate-Hybrid St. Louis Park, MN

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

As a Medicare Member Advocate supporting the Allina Health | Aetna Medicare plan membership in Minnesota, you will engage with members, by telephone or in person, to support them in understanding and getting the most value from their Medicare plan, enhancing member experience and retention.

Additional responsibilities include but are not limited to:

• Apply problem solving skills while collaborating with internal colleagues and external entities to bring complex issues to resolution.
• Drive member engagement and retention by delivering a positive member experience through all interactions.
• Define and track program success measures, identify trends, and participate in designing and implementing solutions.
• Conduct audit and monitoring activities as part of service oversight
• Prepare and deliver training topics for the market team and other organizational partners to address education gaps and improve member experience and retention.
• Provide accurate, timely and insightful analysis in response to ad hoc requests
• Participate in member outreach to drive plan performance.
• Support community development, member education, and other activities as requested by the Director of Medicare Operations and as customer service demands allow. Examples may include annual member meetings or other member-focused events.
• In this role you will work in a hybrid environment with some days in the Allina Health | Aetna joint venture office and others working from home.

Required Qualifications

• 2 years Medicare Insurance related work experience.
• 2 years customer service work experience.
• Proven communication skills both written and verbal
• Experience with live and video presentations

Preferred Qualifications

Education

• Associates degree or equivalent experience

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$46, $112,200.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit

We anticipate the application window for this opening will close on: 11/24/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.