Studio Manager

Studio Manager Job Description Template   Making Members Stronger, Physically and Mentally Those aren't just words on paper, they're words we live by. Our mission at 9Round is Making members stronger in 30 minutes, physically and mentally. We're dedicated to enriching people's lives through our kickboxing fitness program, and our team is the most important part of making our mission a reality.    About 9Round 9Round was founded in 2008 by Shannon "The Cannon" Hudson, a World Kickboxing Champion, and his wife Heather "The Hero" Hudson, an avid fitness enthusiast. Since then, the kickboxing-fitness franchise has been delivering fast, effective, full-body workouts to members of local studios in the US, Canada, and across the globe. 9Round continues to gain popularity as people search for a fast and fun workout that they don't have to schedule their lives around. With an instructor facilitating each workout, 9Round is able to ensure that each session is effective for every member at every fitness level.     Join Our Team as a Kickboxing Fitness Studio Manager Do you want to help people grow stronger every day? Join our high-energy team that empowers members to live better lives through kickboxing-fitness, accountability, and community.    Primary Duties
•      Handling employee-related tasks such recruiting, hiring, onboarding, training, supervising, scheduling, tracking attendance, and delegating tasks appropriately
•      Acting as a mentor to team members, providing feedback and reprimanding, when necessary
•      Understanding and achieving financial performance goals of the studio
•      Setting up and leading potential members through the Introductory Workout and membership sales process
•      Following up with potential members to make as many membership sales as possible
•      Maintaining an excellent level of customer service, making sure all members and prospects are satisfied with their experience and all problems are resolved promptly, professionally, and in a courteous manner
•      Organizing and participating in marketing events to generate awareness and leads for the studio
•      Posting to social media and responding to comments, messages, and reviews on approved platforms
•      Implementing retention strategies to keep members engaged
•      Performing administrative duties such as handling telephone inquiries, responding to messages, and ensuring members are properly checking into the studio
•      Ensuring the studio is a clean, organized, inviting space, and that all equipment and technology systems are in excellent working condition
•      Understanding and overseeing all Trainer job duties  o   Greeting and providing personal attention to all members o   Delivering the pre-defined Daily Workout to members, as written by 9Round Corporate Office o   Proficiently explaining and demonstrating the exercises for each part of the Daily Workout, which include kickboxing, weighted, and functional exercises o   Motivating and encouraging members to reach their fitness goals o   Understanding our PULSE heart rate technology o   Cleaning and tidying the facility, including the workout space, administrative and lobby area, and bathroom/changing rooms
•      Completing other duties as requested    Education and Experience The following skills and qualifications are required. 
•      Customer service or sales experience
•      Prior work history
•      Experience leading a team  The following skills and qualifications are preferred, but not mandatory. 
•      Bachelor's degree in sport-related, marketing, or business field
•      AED/CPR certified
•      Personal Training Certification
•      Group Fitness Certification
•      Martial Arts, boxing, or kickboxing experience   Key Success Factors
•      Love for health and fitness
•      Passion for helping people work toward their goals
•      Commitment to continuous improvement
•      Excellent communication skills
•      Enthusiastic, outgoing, warm manner
•      Professional, well-groomed presentation
•      Ability to multi-task
•      Thrive in a team environment
•      Dedication to helping employees grow and succeed Diversity, Equity, and Inclusion 9Round is an equal opportunity employer committed to creating a diverse workforce. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, service member status, amnesty or status as a covered veteran, or any other protected classification under applicable federal, state, and local laws.   This position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidates.    9Round Franchising, LLC is the franchisor of the 9Round franchised system. Each 9Round franchised location is independently owned and operated by an independent franchisee, and there is no joint employer relationship between 9Round and its franchisees. Franchisees have the sole right to hiring, firing, scheduling, assigning, training, promoting, disciplining, and compensating its employees. As a service to its independently owned and operated franchisees and for brand management purposes only, 9Round may list employment opportunities available throughout the franchised network so those employment opportunities may be conveniently found by interested parties at one central location. Employees at a franchise location are solely and exclusively employed by the Franchisee and are not employees of 9Round Franchising, LLC.     Acknowledgement*   I understand that I am applying for a position with an employer that is an independently owned and operated 9Round franchisee, not the franchisor, 9Round Franchising, LLC, or any of its affiliates. With respect to any position with a franchisee, I understand and agree that any information I provide in this application will be submitted directly to the independent franchisee, who is solely responsible for all employment related matters in their studio. This means, among other things, that the independent franchisee is solely responsible for and unilaterally makes all decisions concerning my employment, including hiring, firing, discipline, supervision, staffing and scheduling. 9Round Franchising, LLC will not receive a copy of my application, will have no control over whether I receive an interview or am ultimately hired, does not control and is not responsible for the employment policies and practices of independent franchisees, and does not employ independent franchisee's employees. If I am hired to work at an independent franchisee's studio, the independent franchisee, and not 9Round Franchising, LLC, will be my employer. By submitting my application and resume, I am confirming that I am agreeing and consenting to the foregoing.

Compensation: $40, $52,000.00 per month

ABOUT 9ROUND

9Round has been delivering fast, effective kickboxing style workouts for over 10 years. Founded in 2008 by husband and wife, Shannon and Heather Hudson, in Greenville, South Carolina, the circuit training format provides a killer workout in just 30-minutes. With over 750 locations and 19 countries across the globe, 9Round continues to gain popularity as people search for a workout that they don't have to schedule their lives around. With no class times and a trainer included with each workout, 9Round makes fitness fun, affordable and accessible. Whether you're male or female, 19 or 91, 9Round makes you stronger in 30 minutes.

MISSION STATEMENT

We, at 9Round, are on a mission. From the CEO to the Trainers running the floor, we're all about making members stronger in 30 minutes, physically and mentally.

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