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Customer Service Representative
3 weeks ago
Who We Are
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We are a family owned and operated business that has been in business in Tulsa for over forty years. We believe in treating both our clients and our employees as if they are valuable, because they are Doing things with excellence is something we pride ourselves on, but we also believe in enjoying the work we do, as well as providing opportunities to learn and grow.
What We Offer
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- From $15.50 per hour
- Paid training
- A consistent schedule with no evenings or weekends expected
- Medical and dental benefits
- Paid time off
- Paid holidays
- 401(k) Retirement planning options
- Additional bonuses and incentives based on job performance
- A team that feels like a family
Desired Skills and Experience
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Prior customer service experience and phone experience preferred, but a great attitude is the only non-negotiable requirement.
Why We Need You
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Because we believe in providing five star customer service, we need stellar Customer Service Representatives who genuinely care about the customer and look at this opportunity as not just a job but a career and a place to build valuable, long-term customer relationships.
The Big Task
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You will promote customer satisfaction by converting incoming customer calls into booked service appointments.
Key Sub Tasks
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- Fill the call board by booking inbound calls and outbound calls.
- Participate in training and regular coaching sessions so that you grow and develop as a professional.
- Maintain and update our customer database with complete and accurate information.
- Maintain communication with our team of technicians, dispatch and your manager.
- Accurately answer and resolve any customer concerns or issues
- Assist with team projects and outgoing customer satisfaction calls.
Summary
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If you want to be part of something bigger than just a job – make this career move and find exactly what you're looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. If this sounds like you, spend a little time learning about Williams Plumbing & Drain Service by visiting When you're ready, please follow the directions at to apply for this position.
Equal Opportunity Employer
