Customer Information Specialist I

6 days ago

Jackson, Mississippi, United States Trustmark Full time $30,000 - $50,000 per year

Overview:

This position will be responsible for creating and updating records within the Trustmark Customer Information System and/or the Trustmark deposit system. In addition, they will communicate with front line and department associates both directly and indirectly to perfect the data collected and entered into the customer system. This will include citing associates who do not collect and record the required information to meet oversight requirements. The information entered into these systems is used to service customers and assure Trustmark meets regulatory requirements such as BSA, US Patriot Act, Compliance and Bank policy. The Customer Information Specialist I is responsible for the most basic of this information and is an entry level position.

Responsibilities:

  • Receive and index documents for customer records by preparing documents for scanning, scanning documents, verifying quality of digital images, and manually filing paper documents.
  • Review index work items to identify specific types and classifications of documents to allow accurate retrieval.
  • Determine when work items cannot be processed and reject documents back to originator with appropriate communication.
  • Review new submissions of documents to perform data entry and determine indexing and scrubbing of items.
  • Review and determine document quality by verifying and validating to perfect image; make changes as needed to index reference (i.e. name of documents, merge and separate pages of documents).
  • Image and store images according to organization guidelines.
  • Troubleshoot and adjust software/equipment when necessary.
  • Verify and process address changes for customer records/accounts on an hourly basis as assigned.
  • Enter and remove account status codes.
  • Complete different types of work items in various electronic queues.
  • Determine when necessary to cite exceptions for work items.
  • Manage daily work activities or projects to ensure maximum productivity.
  • Provide support for internal associates related to CIS and deposit account function.
  • Communicate with Branch/Retail Associates and other departments as needed to resolve issues.
  • Cross train in other areas to assist as needed.
  • Perform additional duties as assigned.

Qualifications:

  • High School diploma or GED equivalent
  • Strong time management and organization skills with the ability to prioritize daily duties/responsibilities
  • Self-motivated with ability to work independently and little supervision but also work in, and contribute to, a team environment
  • Ability to perform repetitive tasks and maintain focus
  • Ability to retain information and maintain a high level of accuracy
  • Good communication skills with the ability to learn quickly, meet strict deadlines
  • People oriented with customer focus
  • Basic computer skills
  • Basic knowledge of banking documents

Preferred:

  • Prior background in data entry/operations/customer service
  • Working knowledge of bank or deposit operations processes and functions
  • Experience adhering to policies, procedures, regulatory requirements, and instructions
  • Advanced computer skills and MS Office skills (Word, Excel, Outlook)

Physical Requirements/Working Conditions: Must be able to sit for long periods of time and use computer keyboard and/or mouse, while viewing computer screens.

Note: This is a brief description of this position and is not limited to those described herein. Management retains the right to add, delete or modify any of these responsibilities at any time during employment.

  • Customer Information Specialist I

    4 days ago

    Jackson, Mississippi, United States Trustmark Companies Full time $40,000 - $60,000 per year

    OverviewThis position will be responsible for creating and updating records within the Trustmark Customer Information System and/or the Trustmark deposit system. In addition, they will communicate with front line and department associates both directly and indirectly to perfect the data collected and entered into the customer system. This will include citing...

  • Technical Specialist I

    6 days ago

    Jackson, Mississippi, United States TPI Global Solutions Full time $40,000 - $60,000 per year

    Job Title:Technical Support SpecialistLocation:Jackson, Michigan (Hybrid – Onsite & Remote)Duration:12+ Month Contract (Possible Extension)Job Description:We are seeking a Technical Support Specialist for a long-term hybrid contract role based in Jackson, MI. The ideal candidate will perform a range of technical, administrative, and coordination tasks to...

  • Technical Specialist I

    14 hours ago

    Jackson, Mississippi, United States Consumers Energy Full time

    Job LocationJackson, MichiganPayUSD USD 25.00 Per HourContract Duration12 month(s)This is a contract role through Magnit for Consumers Energy in Jackson, Michigan(Parnell Complex). This is a hybrid role and requires reporting onsite 3 days a week.Responsibilities:Performs technical support functions and more complex tasks including establishing workload and...

  • Service Specialist

    3 days ago

    Jackson, Mississippi, United States Crawford Electric Supply Full time

    There's a Place for You at Crawford Electric Supply.A career at Crawford Electric Supply is more than a job. You're investing in a brighter, more sustainable future together and joining a team that makes a real difference for our customers. Crawford Electric Supply offers electrical products and services to contractors. If it helps bring electricity to an...

  • Accounting Specialist

    4 days ago

    Jackson, Mississippi, United States Phi Theta Kappa Honor Society Full time $42,000 - $72,000 per year

    Accounting Specialist, Phi Theta KappaLocation: PTK Headquarters, Jackson, MSFLSA Status: Non-ExemptDate: November 7, 2025ABOUT THE OPPORTUNITYPhi Theta Kappa is seeking a detail-oriented and dependable Accounting Specialist to support the Financial Services Department in managing daily accounting operations. This role plays an essential part in ensuring...

  • Audio Visual Specialist

    1 week ago

    Jackson, Mississippi, United States Visium Resources, Inc. Full time $60,000 - $120,000 per year

    #11470Introduction:Visium Resources has been asked to identify qualified candidates for this Sr. Video Systems Specialist position in Jackson, MS. This position is a contract to hire position with a national Systems Integrator.Responsibilities:The Sr. Video Systems Specialist will be responsible for installing and troubleshooting audio visual installations...

  • Immunology Sales Specialist, Dermatology

    6 days ago

    Jackson, Mississippi, United States Johnson & Johnson Innovative Medicine Full time $104,000 - $156,000 per year

    At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to...

  • Community Relations Specialist

    1 week ago

    Jackson, Mississippi, United States Kids Dental Brands Full time $40,000 - $60,000 per year

    Kids Dental Brands is seeking a Community Relations Specialist to support our efforts in Jackson and Meridian, Mississippi. The core function of the Community Relations Specialist is to promote our offices and dentists, with the goal of creating brand awareness and increasing new patients. Candidate will demonstrate our core values by being a compassionate,...

  • Administrator - Assistant Database Admin/Worksite Specialist (Remote)

    1 week ago

    Jackson, Mississippi, United States Serigor Inc. Full time $60,000 - $120,000 per year

    Job Title: Administrator - Assistant Database Admin/Worksite Specialist (Remote)Location: Jackson, MSDuration: 12 MonthsJob Description:The Client is seeking proposals from interested and qualified professional entities to provide an Assistant Database Administrative/Worksite Specialist. This specialist will assist the client with iManage Services. Required

  • Inside Sales Specialist

    7 days ago

    Jackson, Mississippi, United States RJ Young Full time $40,000 - $80,000 per year

    Summary/ObjectivesThe Inside Sales Specialist will be responsible for working directly with customers and prospects to answer inbound calls, web leads, emails and live chats. They will also perform outbound calls and emails to potential customers to qualify them as sales leads for our offerings.Essential FunctionsAnswer phones and digital leadsEnter data...