Executive Director of Process Improvement

Our promise to you:

Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule:

Full time

Shift:

Day (United States of America)

Address:

900 HOPE WAY

City:

ALTAMONTE SPRINGS

State:

Florida

Postal Code:

32714

Job Description:

Provides strategic oversight to the AHS PE revenue cycle functions ensuring compliance with regulatory requirements. Develops processes that consistently ensure effective staffing, strong associate engagement and appreciation, and appropriate systems for effective and supportive management engagement. Other duties as assigned. Develops and implements training programs for all financial revenue cycle staff to achieve impressive customer service outcomes. Engages best practices to result in successful outcomes. Develops training programs for financial revenue cycle staff to achieve customer service outcomes. Facilitates organizational consensus and manages business relationships with stakeholders. Manages the development and deployment of patient-friendly programs and activities. Integrates employee development and cross-training to align with business unit objectives.

Position Focus:

The Executive Director (ED) of Process Improvement (PI) and Business Support directly reports to the Senior Vice President (SVP), Revenue Cycle, and has responsibility and accountability for providing the leadership necessary to set and support execution of the strategic direction and success of the organization's revenue cycle support functions, including but not limited to Project Management, Analytics, Quality Audit/Training/Education, and Business Analysts/System SMEs teams for Acute Operations, as well as Automation, Vendor Management, and Revenue Cycle Finance/Controller teams for both Acute Operations and the Physician Enterprise. They will also be expected to partner with the other corporate Revenue Cycle leaders and the Divisional Revenue Cycle Officers to improve the execution of above stated support functions, as well as to support other Revenue Cycle strategic priorities. The ED of PI and Business Support will have experience working in a large complex, matrix organization, and will have proven executive leadership experience and a demonstrated track record of leading a large peer system with responsibilities and oversight of large scale transformations and performance improvement results. The ability to have a significant impact on standardizing and improving operations to align with leading practices will be critical to this role.

• Responsible for overseeing the following Revenue Cycle support functional areas: Project Management, Analytics, Quality Audit/Training/Education, Business Analysts/System SMEs, within Acute Operations, as well as Automation, Vendor Management, and Revenue Cycle Finance/Controller teams for both Acute Operations and the Physician Enterprise
• Oversees the Project Management team to ensure forecasted timelines and project objective are met, and best practice project management methodologies and processes are adopted
• Collaborates with the Automation team to maintain an inventory of use cases, develops business cases to quantify impact of automation projects, and supports prioritization of use cases development
• Oversees the Vendor Management team to ensure vendor specific Service Level Agreements (SLAs) are met and best practices in vendor management processes (e.g. inventory reconciliation, invoice review, contract management, vendor performance management) are adopted
• Oversees corporate revenue cycle financial activities, including but not limited to financial trending and projection, cost allocation, and budgeting

The expertise and experiences you'll need to succeed:

QUALIFICATION REQUIREMENTS:

Bachelor's (Required), Master's

Pay Range:

$146, $272,307.13

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.