Key Account Manager

5 days ago

Philadelphia, Pennsylvania, United States On Site Personnel Full time

Education & Experience: Key Account Manager:

  • Bachelor's degree Preferred but not required.
  • Proven Account Management skills required to create, maintain and enhance customer relationships
  • Minimum 3 years of Pharma Manufacturing: Account Management/Customer Service experience

Responsibilities: Key Account Manager:

  • Use of ERP system to perform job related functions
  • Initiate Change Control Requests
  • Tracking Artwork Status
  • Packaging Record Completion
  • Following up on e-mail and other communication promptly
  • Responsible for customer communications
  • Build strong relationships with customers
  • Maintain detailed understanding of all customers' needs to effectively investigate, track and resolve customer concerns
  • Manage customer accounts from receipt of order through invoice process
  • Ensure that customer issues are dealt with in an efficient manner, informing the Management Team of any problems that may arise
  • Ensures that all processes and procedures are completed and quality standards are met.
  • Communicates the customer's goals and represents the customer's interests to the team
  • Provides regular communication between the customer and team, to set proper customer expectations
  • Maintain an understanding of the company's capabilities and services
  • Reports directly to the V.P. of Corporate Development, providing regular input on all account activity
  • Assists the Project Manager with New Product Development
  • Responsible for communicating accurate order/billing status at weekly sales meetings

Qualifications: Key Account Manager:

  • Knowledge of GMP's in a pharmaceutical (FDA regulated) industry preferred
  • Knowledge of NDA/ANDA requirements preferred but not required.
  • Extremely detail oriented
  • High level of initiative and works well in a team environment
  • Excellent written and oral communication skills
  • Handles stressful situations and deadline pressures well
  • Plans and carries out responsibilities with minimal direction and supervision
  • Superior critical-thinking and problem-solving skills; ability to recognize and resolve discrepancies and issues.
  • Computer proficiency; MS Office applications, databases and spreadsheets.

Onsite Personnel is an equal opportunity employer committed to hiring a diverse workforce in an inclusive culture environment. Onsite Personnel does not discriminate based on disability, veteran status or any other basis protected under federal, state, or local laws

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