Orthodontic Office Manager

1 day ago

Cleveland, Ohio, United States Growing Smiles Children's Dentistry Full time

Premier Smiles Orthodontics is looking for an Office Manager who is reliable, hard-working individual to provide supervisory support to our progressive practice. In this management position, you will utilize your team-building and communication skills to their fullest.

The right candidate will be organized and have the skills necessary to multitask effectively and efficiently. Our practice is customer focused and requires the right person to create a positive environment so we can deliver the best experience for patients. In addition to exceptional communication and organizational skills, the ideal applicant will lead in a positive, yet productive way. He or she must have the ability to thrive under pressure and work well with others.

Our dedicated office manager is the key to our success with an excellent opportunity to use his/her management skills in a practice that value the efforts.

***Competitive Salary & Quarterly Bonuses***

Duties & Responsibilities

  • Lead by example and coach team to provide exceptional patient experiences.
  • Maintain focus on a productive schedule that supports Doctors and clinical assistants as they deliver high quality patient care and exceptional experiences.
  • Work within budget guidelines to maintain supported office profitability.
  • Oversee and assist the controller with accounts receivables including timely and accurate patient billing.
  • Coordinate daily team huddles, weekly team meetings and quarterly practice team builders.
  • Provide ongoing feedback, training and annual performance & salary reviews for team members within the practice.
  • Serve as the point person for office management duties including:
  • Office cleaning and maintenance
  • Verifying practice invoices
  • Verifying and submitting payroll
  • Non-clinical supplies ordering
  • Schedule team members to ensure adequate shift coverage and facilitate requests for time off.
  • Maintain protocols and guidelines as they relate to patient privacy (HIPAA) and team member safety (OSHA).
  • Assist in the interviewing, on-boarding, and training of new hires.
  • Supervising all front and back office staff.
  • Overseeing patient scheduling.
  • Maintaining a professional and positive work environment.
  • Document and communicate and corrective actions needed to correct staff behavior.
  • Handle all patient/parent escalations and addressing concerns within the practice.
  • Communicate with the general manager and owner regularly regarding all aspects of the office; including, but not limited to, staff concerns, collections and patient care.

Education, Skills, & Qualifications Requirements

  • Associates degree with at least 2 years of relevant experience preferred but not required
  • Prior supervisory or management experience required
  • Prior Dental Office Experience Required
  • Patient-focused
  • Customer service oriented
  • Energetic
  • Problem-solving

Benefits include:

  • Competitive salaries
  • Full medical, dental and vision insurance with minimum employee contribution
  • Paid time off (PTO)

Job Type: Full-time

Pay: From $25.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Health insurance
  • Paid time off
  • Retirement plan
  • Vision insurance

Pay may depend on skills and/or qualifications

Experience:

  • Dental office: 1 year (Required)
  • Management: 2 years (Required)

Ability to Commute:

  • Parma, OH Required)

Ability to Relocate:

  • Parma, OH 44129: Relocate before starting work (Required)

Work Location: In person

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