SR DIR, Facilities Operations

JOB NO:

537643

WORK TYPE:

Staff Full-Time

LOCATION:

Main Campus (Gainesville, FL)

CATEGORIES:

Executive/Director/Management, Transportation Services

DEPARTMENT:

BS-TRANSPORTATION - PARKING

CLASSIFICATION TITLE:

SR DIR, Facilities Operations

CLASSIFICATION MINIMUM REQUIREMENTS:

Master's degree in an appropriate area of specialization and eight years of appropriate experience; or a bachelor's degree in an appropriate area of specialization and ten years of appropriate experience.

JOB DESCRIPTION:

Provides leadership, direction and trouble-shooting to all TAPS direct reports and departments on a regular basis including: Parking Services, Transportation Services, Marketing and Communications, Maintenance, Enforcement, Technical Services and Fiscal Services. Translates strategic and tactical business plans into operational plans. Directs the efforts of and supervises departmental staff, sets performance standards and accountability. Responsible for maintaining an inclusive working environment that is free from discrimination and harassment. Ensures that critical services are provided during times of challenging weather conditions or unusual events, or in response to unexpected emergencies.

Responsible for creating positive customer experiences, identifying opportunities for continuous improvement in this area, and the delivery of customer service training programs to TAPS employees. Additionally, this position is the face of the division and is often called upon to serve as a direct customer service contact to faculty, staff, students, and visitors who have specific problems or concerns regarding the campus parking program, enforcement, visitor parking, bus services, facilities maintenance, or safety/security issues. This position must exercise exemplary customer service and conflict avoidance skills.

Responsible for ensuring that all programs, activities, and services comply with University, state, and federal regulations. Establishes, manages, and enforces regulations and policies governing parking and transportation.

Formulates and administers the annual operating budget and the cash reserves set aside for repair and maintenance of existing parking facilities, capital investments in new or replacement parking facilities, current and anticipated future debt service payments, and annual cash flow operating needs. Performs all appropriate good stewardship duties for fiscal accountability, internal controls, and business continuation planning. This includes, but is not be limited to, performing spot-checks monthly and verifying that the division's accountability and compliance structures are in place and functioning well.

Responsible for developing and maintaining partnerships throughout the University. Oversees communications, promotions, and public relations for division in order to meet divisional goals and objectives.

Serves on a variety of University committees, some as a voting member and some as a liaison, participates in, and in some cases leads, working groups, works with city, state, University, and community agencies in order to develop and implement recommendations related to parking and transportation concerns, and represents the division at various state and national associations and conferences. Meets with student leaders on a wide variety of issues, including the allocation/uses of the student Transportation Access Fee which is in excess of $13 million annually.

Responsible for the bidding, negotiating contractual terms, and ongoing management of third-party systems and services such as: the parking management software system , transit (RTS), transit vehicle tracking and passenger service (TransLoc), car sharing (Zipcar), online rideshare matching service (Zimride), e-hailing (Uber/Lyft), and the University's access to the Driver and Vehicle Information Database (DAVID) through the FL Department of Highway Safety & Motor Vehicles.

Responsible for the planning, design and renovation/construction of all parking facilities including 14 garages and over 75 surface lots.

NORMAL WORK SCHEDULE:

Normal work schedule is Monday-Friday, 8:00 a.m. – 5:00 p.m.

Seasonal extended hours as needed.

Classified as Essential Personnel and on-call 24/7.

EXPECTED SALARY:

Salary commensurate with education and experience

REQUIRED QUALIFICATIONS:

Master's degree in an appropriate area of specialization and eight years of appropriate experience; or a bachelor's degree in an appropriate area of specialization and ten years of appropriate experience.

PREFERRED:

• Experience in transportation and parking management at a large land-grant institution, preferably with a medical research enterprise and teaching hospital
• Knowledge of parking management software
• Master's degree in relevant field
• The designations of Parking, Transportation & Mobility Professional (PTMP), formerly (CAPP) and/or Certified Parking Professional (CPP)
• Advanced verbal and written communication skills and presentation experience
• A creative and entrepreneurial approach
• Energy and enthusiasm for new ideas
• Ability to effect change through influence and collaboration
• Commitment to the highest ethical standards and commitment to transparency

SPECIAL INSTRUCTIONS TO APPLICANTS:

In order to be considered, you must upload your cover letter and resume.

Application must be submitted by 11:55 p.m. (ET) of the posting end date.

HEALTH ASSESSMENT REQUIRED:

No

ADVERTISED:

21 Oct 2025

Eastern Daylight Time

APPLICATIONS CLOSE:

21 Nov 2025

Eastern Standard Time