General Manager

Job Title: General Manager
Reports To: District Manager
The General Manager is a hands-on leadership role that directs and manages hotel operations of a single property to ensure optimum performance and continual improvement. The General Manager also coordinates, directs, and manages the associates and everyday hotel operations to achieve profitability, guest satisfaction, and efficiency, while maintaining standards set by the brand and Gulf Coast.

Exemplify, Support, And Communicate The Gulf Coast Shared Values

• Guest satisfaction is our #1 goal.
• Honesty and integrity are paramount in everything we do.
• Constant awareness and attention to detail are reflected in our daily tasks.
• We operate with a high sense of urgency to honor commitments and accomplish goals and tasks.
• Each team member is the key to our success.
• Each of us has a commitment to providing superior quality and service to our guests.
• Creativity and the expression of ideas are strongly encouraged.
• Communication is informal and comfortable between our entire team.
• We recognize that economic growth and profit are a benefit to all of us.

Primary Job Duties

• Demonstrate and promote a commitment to providing the best possible experience for guests and associates.
• Project and promote a professional self-image in appearance and demeanor.
• Responsible for maximizing revenues and flow through to GOP; meeting financial review duties and corporate directed programs in a timely manner.
• Manage labor and property level expenses to achieve maximum flow-through to the bottom-line profit.
• Recruit qualified applicants, interview all prospective final candidates prior to any offer being extended; train and develop all associates in accordance with brand and Gulf Coast standards and professionally develop Assistant General Manager.
• Monitor collection of in-house guest balances and direct bill receivables, commission payments by vendors, and issuance of refund checks.
• Participate and monitor monthly inventory of supplies and equipment. Ensure purchases made are within budget and by approved vendors.
• Manage sales activities of the property and meet revenue objectives.
• Identify and seek out potential businesses in local market. Maintain relationships with local companies and key people to increase the company's visibility within the local market.
• Promote guest satisfaction throughout the property. Instill a 100% guest satisfaction objective to all associates.
• Ensure that all guest-related issues are resolved in a manner consistent with Gulf Coast's goals and objectives.
• Communicate policies and procedures to all associates. Conduct regular meetings to provide information including company communications, policy reviews, local property activities, goals, etc.
• Inspect and document repairs and cleanliness of property to ensure optimum upkeep and repair, room cleanliness, and overall property appearance.
• Inspect guest rooms with Room Attendant and Maintenance Support daily.
• Ensure the cleanliness and maintenance of the physical property through inspections and preventative maintenance programs.
• Ensure that associates are always attentive, friendly, courteous, and efficient in their interactions with guests and other associates.
• Enforce standards and policy compliance at the hotel level.
• Perform scheduled associate reviews and determine merit-increase eligibility.
• Perform drive-by activities, competitor surveillance, and make daily bank deposits.
• Wear appropriate attire per the dress code.
• May be asked to stay on-site in the event of a catastrophe.
• Other duties as assigned.

Essential Skills

• Display strong moral principles and work ethic by behaving ethically, acting fairly, and taking responsibility.
• Excellent multitasking and time-management skills
• Ability to learn new skills quickly.
• Ability to evaluate and select among alternative courses of action quickly and accurately.
• Work effectively in stressful, high-pressure situations by maintaining composure and objectivity.
• Effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems, as necessary.
• Ability to assimilate complex information and data from various sources and consider, adjust, or modify actions to meet the constraints of a situation.
• Effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by associates and guests.
• Able to work with, and understand, financial information and data as well as basic math functions.
• Maintaining a professional presence by demonstrating self-control, a professional demeanor, and a positive attitude.

Physical Requirements
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the associate is occasionally required to stand; walk; sit; use hands to handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop; kneel, crouch or crawl; talk or hear; taste or smell.
• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Frequent lifts, carries, or otherwise moves and positions objects weighing up to 50 lbs.
• Frequently bends, kneels, crouches.
• Repetitive movement of hands, arms, and legs: sweeping, vacuuming, mopping, wiping, pushing, lifting.
• Exposure to adverse weather conditions, hazardous chemicals, odors, dirt, and dust.

What We Offer

• Quarterly Bonus Plan eligibility with potential of earning up to $3000 per quarter.
• Health and Dental Insurance
• 401(k) with Employer Match
• PTO
• Six company-paid holidays
• Employee Assistance Program for associates and their family members
• Employee Discount Program
• Employee Hotel Guest Room Program
• Employee Referral Program