IT Tech Support Intern

4 days ago

Buffalo, New York, United States Endeavor Health Services Full time

Join our dynamic IT team at Endeavor Health Services as an IT Tech Support Intern, where you will gain hands-on experience in troubleshooting and resolving technical issues, supporting end-users, and enhancing your IT skills in a fast-paced environment. This role offers an excellent opportunity to work alongside experienced professionals and contribute to impactful IT projects, setting a strong foundation for your future career in technology.  This is an unpaid internship.

Responsibilities

  • Assist in diagnosing and resolving hardware and software issues.
  • Provide first-level support for IT-related queries and incidents.
  • Help in setting up and configuring computer systems and peripherals.
  • Document technical issues and solutions in a ticketing system.
  • Support the IT team in maintaining and updating inventory records.
  • Participate in routine system maintenance and updates.
  • Assist in network troubleshooting and connectivity issues.
  • Support the installation and configuration of software applications.
  • Conduct basic training sessions for end-users on IT tools and systems.
  • Ensure adherence to IT security protocols and guidelines.
  • Provide support in the deployment of new technology projects or upgrades.

Requirements

  • Currently enrolled in a degree program related to Information Technology, Computer Science, or a related field
  • Basic understanding of computer systems, hardware, and software
  • Familiarity with Windows operating systems
  • Strong problem-solving skills and attention to detail
  • Excellent communication skills, both verbal and written
  • Ability to work independently and as part of a team
  • Willingness to learn and adapt to new technologies
  • Customer service-oriented mindset
  • Basic knowledge of networking fundamentals

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