Director of Clinical Operations

Who we are:

Access TeleCare is the largest national provider of telemedicine technology and solutions to hospitals and health systems. The Access TeleCare technology platform, Telemed IQ, enables life-saving patient care through telemedicine and empowers healthcare organizations to build telemedicine programs in any clinical specialty. We provide healthcare teams with industry-leading solutions that drive improved clinical care, patient outcomes, and organizational health. We are proud to be the first provider of acute clinical telemedicine services to earn The Joint Commission's Gold Seal of Approval and has maintained that accreditation every year since inception.

We love what we do and if you want to know more about our vision, mission and values go to to check us out.

What you'll be responsible for:

Reporting to the Vice President of Clinical Operations, the Director of Clinical Operations plays a crucial role in supporting both operational and administrative functions, developing quality assurance benchmarks, driving business growth, and ensuring alignment with Access TeleCare's broader objectives. The Director leads a team to design and maintain a highly effective, streamlined clinician onboarding process across all sites of care, ensuring appropriate provider panels are in place to launch new locations efficiently and to meet or exceed client expectations. Additionally, the Director collaborates with internal teams—including Legal, Accounting/Payroll, Clinical Recruitment, and Credentialing, Licensing, Privileging, and Enrollment (CLPE)—to ensure clinician pay, contracts, and recruitment processes are accurate and aligned with service line needs.

What you'll work on: 

• Develop and implement an effective clinician onboarding experience that is appropriate for each site of care
• Ensure the availability of necessary resources to support patient care for new and existing programs; always meet or exceed client expectations for launch timing
• Ensure provider pay accuracy working in collaboration with Care Coordinators to gather any necessary inputs; identify root causes for any discrepancies with Accounting and build processes that ensure accuracy
• Work collaboratively with Legal to craft amendments for provider agreements 
• Manage all coordination with CLPE and Recruiting teams to ensure work is being completed on time to achieve the service line's objectives
• Share feedback on technology tools with technology leadership to drive continued improvements
• Collaborate with leaders across other service lines to share and incorporate best practices
• Coach and mentor direct reports, providing a strong employee experience
• Maintain a robust working relationship with individual providers
• Monitor compliance with health regulations and patient care practices, ensuring all initiatives meet the required regulatory standards
• Lead and engage in process improvement activities across departments, coordinating performance improvement activities focused on service lines or organizational quality initiatives
• Contribute to business planning, develop key performance indicators (KPIs), and collaborate with service line leaders to optimize communication, efficiency, and processes
• Stay informed on trends in practice administration, healthcare regulations, and evolving industry standards and clinical trends
• Provides direct supervision of staff, including assignment of work tasks, coaching and general performance management
• Coaches, develops and mentors direct reports with an emphasis on building career paths for professional growth
• Administers progressive discipline, including corrective action, when necessary, to ensure high levels of job performance and compliance with company policy
• Conducts formal performance appraisals for all direct reports and develops action plans for continued development and performance improvement
• Manages payroll activities for direct reports to include timekeeping, approval for time off requests, and other administrative functions
• Other duties as assigned

What you'll bring to Access TeleCare:

• Bachelor's degree in business administration, healthcare administration, nursing or a related field
• At least 5 years of relevant work experience in practice administration, with a preference for a background in both inpatient and outpatient medicine
• Experience in leading a team, preferred
• Previous experience in a clinical setting (charge nurse or nurse supervisor) preferred
• Highly effective communication skills (written and oral)
• Proficiency in electronic practice management, health record systems, and Microsoft Office Suite, especially Excel for data manipulation
• Thorough understanding of clinical procedures, medical terminology, healthcare laws, and regulations
• Strong interpersonal skills and the ability to exercise empathy when interacting with hospital partners, physicians, patients, and staff
• Excellent organizational and time management skills with the ability to manage multiple priorities effectively
• Ability to navigate multiple EMR systems and adapt to evolving clinical and administrative needs
• Ability to work independently while functioning as an integral part of a team
• Ability to multitask and prioritize tasks 
• Able to act decisively and maintain discretion 
• Detail oriented 
• Ability to collaborate across multiple cross-functional teams
• Proven ability to thrive in a high growth, fast-paced organization and Remote based environment 
• Must be able to remain in a stationary position 50% of the time
• Occasional travel for meetings and collaboration 

Company perks:

• Remote Work
• Health Insurance (Medical, Dental, Vision)
• Health Savings Account
• Flexible Spending (Medical and Dependent Care)
• Employer Paid Life and AD&D (Supplemental available)
• Flexible Vacation Policy, Wellness Days, and Paid Holidays

About our recruitment process:
If you can see yourself contributing to the team, we would like to speak with you. You can expect up to 3 interviews via Zoom.

The information in this job description has been designed to indicate the general nature and level of work performance by employees within this position. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employee assigned to this job.