Service Scheduling Specialist

2 days ago

Arlington, Massachusetts, United States AIM Full time

Summary of duties and responsibilities

Duties include but are not limited to the following: responsible for scheduling service calls, fire inspections and customer support. Member must be able to work well with others while pursuing team goals for productivity and innovation.

Duties and Responsibilities:

  • Answer incoming service calls, be able to meet the customer's needs or resolve any customer issue.
  • Watch the schedule for changes such as the technician running late, rush jobs, and emergency jobs.
  • Coordinate the scheduling of daily service calls, quarterly fire inspections, and wellness inspections, UL Inspections, Gold Inspections and return visits to customers.
  • Dispatch technician to customer related service calls.
  • Review scheduling changes/Issues with Service Scheduling Supervisor/Manager.
  • Communicate with sales, technical staff, accounting to accommodate the needs of the customer to provide superior customer service.

Experience:

Position requires a team-oriented individual with strong organizational, interpersonal, and communication skills. Individual must have a proven track record of taking initiative and handling numerous priorities at once while providing superior customer support. Must be proficient in computer skills and detail orientated.

To perform this position successfully, an individual should demonstrate the following competencies: Judgment - displays willingness to make decisions; exhibits sound and accurate judgment; includes appropriate people in decision-making process; makes timely decisions. Professionalism- approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions. Adaptability – adapts to changes in the work environment; able to deal with frequent change, delays, or unexpected events. Attendance/Punctuality – is consistently at work and on time and ensures work responsibilities are covered when absent. Dependability – follows instructions, responds to management directions; takes responsibility for own actions; keeps to commitments; completes tasks on time or notifies appropriate person with an alternate plan.

Education:

Minimum education requirements: Associates Degree or high school diploma with longer work experience. Candidate must be highly proficient with software applications.

The expected salary range for this position is $23.42-$27.00 per hour. The compensation determination for each candidate is dependent on experience, skills, qualifications, education, training as well as internal equity. We are committed to pay equity and transparency in our hiring practices.

Americans with Disabilities Act

American Alarm & Communications, Inc. complies with all aspects of the Americans with Disabilities Act (ADA) and state disability laws. This means that we will not discriminate against qualified individuals with a disability in any phase of the employment relationship including application for employment, hiring, promotions and/or advancement opportunities, termination, compensation, training and any other conditions or privileges of employment.

Job Type: Full-time

Pay: $ $27.00 per hour

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Parental leave
  • Referral program
  • Tuition reimbursement
  • Vision insurance

Experience:

  • Scheduling software: 1 year (Preferred)

Ability to Commute:

  • Arlington, MA Required)

Work Location: In person

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