Suspense Management Analyst

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Profile Summary
The Suspense Management Analyst plays a critical role in ensuring the accuracy, timeliness, and resolution of financial transactions held in suspense accounts. This role supports operational efficiency, compliance, and customer experience by researching, validating, and clearing suspense items across various business units and systems.

Duties And Responsibilities

• Analyze suspense data and policy trends to identify actionable insights.
• Provide strategic guidance to business partners to facilitate timely clearance of suspense items.
• Audit outputs for accuracy and ensure alignment with compliance standards.
• Identify and prioritize updates to SOPs resulting from CLEAR project enhancements.
• Collaborate with technical writers and subject matter experts to ensure timely documentation and implementation of procedural changes.
• Monitor and reconcile suspense accounts across operational units to ensure prompt and accurate resolution of outstanding items.
• Investigate discrepancies and coordinate with cross-functional teams—including Finance, Claims, and Policy Administration—to resolve issues effectively.
• Design and maintain dashboards to track suspense trends, volumes, and resolution timelines.
• Analyze data to identify process inefficiencies and recommend improvements to minimize future suspense occurrences.
• Partner with IT and business stakeholders to enhance system capabilities.

Education And/or Experience And Skills

• Minimum 2+ years of experience in financial operations, accounting, or transaction processing.
• Strong analytical and problem-solving skills.
• Proficiency in financial systems (e.g., Workday, Blackline).
• Excellent communication and collaboration abilities.
• Attention to detail and commitment to accuracy.

Preferred Skills

• Experience with suspense account reconciliation and root cause analysis.
• Familiarity with ACH and check return processes.
• Exposure to automation tools and reporting dashboards.
• Ability to work cross-functionally and manage competing priorities.

Location: West Chester, PA, New York, NY (Hybrid - 2-3 days per week in the office),

Resolution Life US is committed to disclosing a reasonable estimate of the base salary for our job roles. These estimates consider a wide range of factors in making base salary decisions, including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

In addition to salary, Resolution Life US offers a comprehensive benefits package, including our health & wellness program, incentive and recognition programs, and 401k contribution (
all benefits are subject to eligibility requirements
). The salary range reflects figures based on the primary location, which is listed first. The range for the role may differ based on the location.

• West Chester, PA: $72,900- $89,100
• New York, NY: $79,500- $97,200
• National: $66,300- $81,000

*Critical Skills*
At Resolution Life, we have identified the following critical skills which are key to success in our culture:

• Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
• Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
• Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
• Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
• Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.