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Trailing Docs Supervisor
2 days ago
Position Title:
Trailing Docs Supervisor
Classification:
Exempt /Full-Timw
Location:
St. Paul
Pay Range:
$55,000 - $60,000 annually (based on experience)
"Indecomm is an Equal Employment Opportunity Employer"
Position Summary
The Trailing Docs Supervisor is responsible for overseeing the review, processing, and management of final mortgage loan documents to ensure accuracy, compliance, and timely delivery. This role requires strong organizational skills, attention to detail, and the ability to lead a team in a fast-paced environment while maintaining exceptional quality standards.
Key Responsibilities
- Conduct monthly partnership calls via Teams with clients, including PowerPoint presentations on workflow.
- Analyze client pipelines to ensure quality and accuracy in meeting contractual SLAs.
- Collaborate with IT on client requests and development projects.
- Supervise and coordinate daily operations for trailing/final document processing.
- Review and inspect all final loan documents for accuracy and completeness within designated timelines.
- Capture required data elements in applications and ensured proper documentation in the system.
- Monitor and manage reports to track outstanding documents and resolve exceptions promptly.
- Communicate with internal teams, lenders, and title companies via email or phone to follow up on pending documents.
- Ensure timely check-in, filing, and shipment of documents to their final destination.
- Train and mentor team members on best practices and compliance requirements.
- Maintain adherence to company policies, industry regulations, and client service level agreements (SLAs).
