Customer Service Representative
1 week ago
Description:
The Pay Rate is 18.78$/hr.
PRIMARY RESPONSIBILITIES
&
DUTIES:
The Enterprise Contact Center Tier I team provides front-line technical support / information / solutions to customers on product related inquiries, issues, and concerns to optimize customer satisfaction and retention. Technicians provide phone support while effectively documenting each interaction.
Common calls include:
- General product questions, availability, compatibility
- Ag, Residential and Commercial Turf, and Golf product issues/complaints
- Warranty registration, and extended warranty coverage
- Out of warranty assistance
- Parts and publications lookups
- Loyalty Rewards programs
REQUIRED SKILLS, KNOWLEDGE, AND RELEVANT WORK EXPERIENCE:
- Skills in interpersonal communications, negotiation, and conflict resolution.
- Excellent written and verbal communication skills
- 6+ months experience with customer service/support experience.
- Proficiency with Microsoft Office products
- High comfort level and experience with consumer software applications.
- Strong computer, research and troubleshooting skills.
- Ability to work support hours and occasional holidays to support the business.
DESIRED SKILLS, KNOWLEDGE, AND RELEVANT WORK EXPERIENCE:
- Knowledge of agriculture, turf (mowers) and utility vehicles.
- Prior work experience in Agriculture or Technology dealer channels.
- Bachelor's degree in Agriculture, Business, Communications, Engineering related field, IT or a similar discipline.
SPECIAL CONSIDERATIONS:
- Training and mentoring will be on the 8-4:30pm shift and last approximately 6 weeks.
- Takes approximately 3-4 months from start date to reach full productivity.
- Training will consist of 2 weeks of classroom training and an additional 2-4 weeks of on-the-job training and mentoring with an experienced technician.
- The primary responsibilities for this opening could be for Tier 1 support.
Notes:
- Support hours fall between 7am - 6pm CST, Monday – Friday and 8 am – 12 pm CST, Saturday.
- Schedule may include occasional holidays and overtime based on the needs of the business.
- Candidate must be available to work any 8-hour shift within the 7am-6pm support window.
- Candidate will work on-site five days a week
- Shifts are subject to change based on volumes.
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