Customer Service Representative

2 days ago

Des Moines, Iowa, United States Jim Pattison Lease Full time

Key Attributes

The CSR role is vital to the success as we move forward to becoming the Best in Class Fleet Management provider in our target markets. The individual in this role must possess the following attributes:

  • Strong administration skills
  • Strong organizational skills
  • Strong time management skills
  • Strong interpersonal skills
  • Strong communication skills
  • A 'How Can I Help?' attitude
  • Team Player
  • Customer Focused
  • Positive, enthusiastic
  • Comfortable being face-to-face with our valued prospects and clients

Position Description

Reporting to the Regional Sales Manager, Midwest, you are responsible for all existing and prospective customers in your branch. Specifically, you will provide day-to-day support for all of our customers and members of the Sales Team.

Position Responsibilities and Accountabilities

  • Field customer calls and process their requests in a timely and effective manner
  • Daily communication with Account Executives and Regional Sales Manager
  • Source and price vehicles as required
  • Ensure all orders are monitored for timely delivery
  • Timely processing of all lease documentation and ensure files are accurate and complete
  • Assist in delivery of vehicles as required
  • Assist in the preparation of proposals and RFP's as required
  • Responsible for the delivery of all completed files to our Operations Team
  • Responsible for sending out the new customer welcome letters
  • Assist in the completion of selector lists for clients as required
  • Maintain ongoing communication with clients regarding lease documentation, licensing, insurance, and all other service requirements
  • Assist Regional Sales Manager, as required
  • Provide prompt and superior customer service to all accounts
  • Maximize all volume and profitability for these accounts
  • Provide testing and support for new company IT system initiatives, specifically our proprietary ERP system

Performance Objectives

  • Help achieve Gross Profit target spreads of over 400 bps over PrairieDog base pricing on lease portfolio through exceptional customer service
  • Ensure effective customer contact to raise Customer satisfaction ratings and retention
  • All lease documentation: Reviewed and signed off for accuracy and submitted no later than 3 business days following delivery
  • Attend regularly scheduled sales meetings to stay up to date on team performance, activities and results
  • Attend joint sales calls w/team members to learn and to develop best practices
  • Identify areas of opportunity and encourage team members toward higher performance
 

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