Assistant Front Office Manager

3 hours ago

Rochester, New York, United States Kahler Hotels LLC Full time $50,000 - $55,000
Overview

The Kahler Grand Hotel, a historic and iconic property in the heart of Rochester, MN, is dedicated to providing exceptional guest experiences. As part of the Kahler Hospitality Group, we pride ourselves on fostering a culture of hospitality, collaboration, and excellence.

Position Summary:We are seeking a dynamic and detail-oriented Assistant Front Office Manager to join our team. This role supports the Front Office Manager in overseeing daily front desk operations during the second shift 3p-11p, ensuring seamless guest services, and leading a team of hospitality professionals. If you thrive in a fast-paced environment and are passionate about delivering unparalleled guest experiences, we want to hear from you

Responsibilities
  • Assist in managing front office operations, including check-in, check-out, reservations, and guest inquiries.
  • Supervise and mentor front desk staff, ensuring team performance aligns with company standards.
  • Address and resolve guest concerns promptly and professionally to maintain high satisfaction levels.
  • Collaborate with other departments to ensure smooth operations and exceptional guest experiences.
  • Monitor and maintain compliance with hotel policies, procedures, and brand standards.
  • Prepare schedules and assist with payroll submissions for front office team members.
  • Analyze guest feedback and implement improvements to enhance service quality.
Qualifications
  • Prior experience in a supervisory role in hospitality or a related field.
  • Strong leadership and interpersonal skills with the ability to motivate a team.
  • Exceptional problem-solving abilities and a commitment to guest satisfaction.
  • Proficiency in hotel management systems and Microsoft Office Suite.
  • Availability to work flexible hours, including evenings, weekends, and holidays.

What We Offer:

    • Competitive starting wages
    • Health, Dental, Vision and other benefits available after 60 days
    • DailyPay
    • 401k
    • Paid Training
    • Paid PTO
    • Referral program
    • Discounts at all Kinseth Hotel Corporation hotels and restaurants 

Compensation Range:

$50,000 - $55,000 annually based on qualifications

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