Operations Manager- In Home Care

Operations Manager

Job Summary:

The Operations Manager for Thrive USA is a key leadership role responsible for ensuring the overall operational efficiency and effectiveness of the organization. This position requires strategic thinking with a deep understanding of the home care industry, regulatory compliance, and a proven track record of successfully managing and improving operational processes. 

Responsibilities:

• Strategic Planning:
  1. Collaborate with executive leadership to align operational strategies with the agency's mission and vision.
• Operational Management:
  1. Oversee day-to-day operations to ensure the delivery of high-quality home care services.
  2. Implement and optimize operational processes to enhance efficiency and effectiveness.
  3. Monitor and evaluate key performance indicators (KPIs) to assess operational performance.
• Compliance and Regulation:
  1. Stay abreast of federal, state, and local regulations governing home care services.
  2. Ensure compliance with all relevant laws, regulations, and accreditation standards.
  3.  Work with leadership to develop and implement policies and procedures to maintain regulatory compliance.
• Team Leadership:
  1. Foster a positive and collaborative work environment that promotes teamwork and professional growth.
  2. Provide leadership and guidance to staff to ensure high-quality service delivery.
• Quality Assurance:
  1. Establish and maintain quality assurance programs to monitor and enhance service quality.
  2. Conduct regular audits and assessments to identify areas for improvement.
  3. Implement corrective actions to address any deficiencies in service quality.
• Financial Management:
  1. Monitor financial performance and implement cost-effective measures.
  2. Identify opportunities for revenue growth and operational cost savings.
• Networking and Community Engagement:
  1. Develop and maintain strong relationships with healthcare professionals, community organizations, and referral sources.
  2. Attend industry conferences, seminars, and networking events to stay informed about industry trends and establish strategic partnerships.
  3. Collaborate with local healthcare providers, hospitals, and other stakeholders to foster a seamless continuum of care for clients.
  4. Seek opportunities for collaboration with other home care agencies, forming alliances that may benefit clients and improve operational efficiency.
  5. Utilize networking opportunities to identify potential business development initiatives, including new service offerings or geographic expansion.
• Client and Stakeholder Relations:
  1. Build and maintain positive relationships with clients, their families, and other stakeholders.
  2. Address client concerns promptly and ensure a high level of customer satisfaction.
  3. Collaborate with community partners and healthcare providers to enhance service delivery.
• Technology and Innovation:
  1. Stay updated on technological advancements in home care services.
  2. Implement and leverage technology solutions to improve operational efficiency and communication.

Skills/Qualifications:

• Proven experience in a leadership role within a home care agency or similar healthcare setting.
• Certified Nursing Assistant credentials
• Strong knowledge of home care regulations, compliance, and accreditation standards.
• Excellent organizational, communication, and interpersonal skills.
• Ability to analyze data, make strategic decisions, and implement effective solutions.
• Proficiency in using technology and software relevant to home care operations.
• Must be able to work outside of traditional business hours of 9 am-5 pm, depending on business needs. 
• Ability to pass state and federal background checks.

Technical Requirements:

• Must own a smartphone with data to be used for work purposes. 
• Must own a personal computer to be used for work purposes.
• Must own a vehicle with insurance to be used for work purposes.

The Operations Manager plays a crucial role in ensuring the success and sustainability of Thrive USA Home Care, contributing to the well-being of clients, and maintaining the agency's reputation for excellence in care.