People Operations Associate

5 days ago

San Francisco, California, United States Decagon Full time $120,000 - $170,000

About Decagon

Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experience. Our AI agents provide intelligent, human-like responses across chat, email, and voice, resolving millions of customer inquiries across every language and at any time.

Since coming out of stealth, Decagon has experienced rapid growth. We partner with industry leaders like Hertz, Eventbrite, Duolingo, Oura, Bilt, Curology, and Samsara to redefine customer experience at scale. We've raised over $200M from Bain Capital Ventures, Accel, a16z, BOND Capital, A*, Elad Gil, and notable angels such as the founders of Box, Airtable, Rippling, Okta, Lattice, and Klaviyo.

We're an in-office company, driven by a shared commitment to excellence and velocity. Our values—customers are everything, relentless momentum, winner's mindset, and stronger together—shape how we work and grow as a team.

About the Team:

Over the past year, Decagon has grown rapidly, and with that growth comes the need for strong systems, thoughtful programs, and an intentional employee experience. The People Operations team is building the foundation that enables Decagon to scale without losing what makes our company unique.

We oversee the full employee lifecycle and drive initiatives that strengthen engagement, performance, and culture along the way. As one of the founding members of this team, you'll help design the people infrastructure that shapes how Decagon invests in and develops its people as we grow.

About the Role:

We're looking for a People Operations Coordinator to join our San Francisco team and help shape an outstanding employee experience from day one onward. In this role, you'll work hand-in-hand with our People Operations Lead to keep our people programs running smoothly - from onboarding and benefits to culture, engagement, and beyond.

You'll play a key role in refining our processes, scaling our People function, and building the foundation for an exceptional workplace as we grow. This is a unique opportunity to make a tangible impact and develop your career as an early member of the People team at Decagon.

What You'll Do:

  • Own employee onboarding and off-boarding to ensure a seamless employee experience.

  • Maintain accurate and up-to-date employee data in our HR systems (Rippling, Culture Amp, and others).

  • Support benefits administration including enrollments, changes, and employee education.

  • Serve as a first point of contact for employee inquiries - helping team members navigate policies, systems, and processes.

  • Assist with performance and engagement programs including review cycles and feedback processes.

  • Partner on internal communications and People policy documentation.

  • Drive process improvements that enhance efficiency and spear strategic initiatives.

  • Contribute ideas as we design and scale new People programs and policies.

Who You Are:

  • 1+ year of experience in HR, Operations, or Administration

  • Exceptionally organized, detail-oriented, and able to manage multiple priorities at once.

  • Clear written and verbal communication skills with the ability to be resourceful.

  • Discretion and professionalism handling confidential information.

  • Naturally collaborative, with a growth mindset and curiosity to learn.

  • Excited to join as a founding member of a growing People Department at a fast-scaling company.

Benefits:

  • Medical, dental, and vision benefits

  • Take what you need vacation policy

  • Daily lunches, dinners and snacks in the office to keep you at your best

Compensation:
Base Salary $120K – $170K
• Offers Equity

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