End User Computing Lead Engineer

Job Summary: The EUC Lead is responsible for overseeing the end-user computing environment within an organization. This includes managing hardware, software, support services, and ensuring optimal user experience and productivity. The role involves strategic planning, team leadership, and continuous improvement of EUC systems and processes.

• In this role, you will:
• Develop and implement EUC strategy aligned with IT and business goals.
• Lead and manage the EUC team, including desktop support specialists and engineers.
• Collaborate with IT and business stakeholders to enhance user experience and productivity.
• Stay current with emerging technologies and trends in EUC.
• Manage and support all end-user hardware (desktops, laptops, mobile devices, printers).
• Oversee installation, configuration, and maintenance of end-user software and applications.
• Ensure effective incident management and resolution of IT support issues.
• Manage device lifecycle: procurement, asset tracking, upgrades, and disposal.
• Implement and enforce IT policies, security standards, and compliance.

Work Model
At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role's business requirements, this is an Onsite position requiring 5 days a week in a client office in
Everett, WA
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

In This Role, You Need

• Should have knowledge on EUC operations and tools
• Good knowledge of ticketing tools (preferably Service Now)
• Understand EUC concepts in Categorization, Priorities, Work Flows for all different types of calls such as Break-Fix, IMAC, Service Request, Problem, Incident and Change Management etc.
• Should have knowledge on MS Office and Teams
• Intermediate level knowledge of SCCM / Desktop Central, Intune, Printer Configuration, Imaging Machines, Triaging Breakfix issues
• Taking ownership of issues through to resolution on all appropriate requests.
• This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.

Good understanding of End User Computing IT infrastructure Devices to enable understanding of process and requirements - Desktops, Laptops, Printers, Handhelds, Smartphone etc.

• Good understanding of skills in Microsoft Windows & MAC desktop operating systems and business productivity applications ie Office. Again this is to enable understanding of process and requirements when assessing and collecting process requirements and relaying them.
• Effective communication in English mandatory.

Salary And Other Compensation
Applications will be accepted until October 22, 12, 2025

The annual salary for this position is between $79,000 to $92,500 depending on the experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits:
Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer:
The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

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