Assistant Manager, Facilities

JOB SUMMARY:

Responsible for overseeing the daily operations and safety of the Facilities department of Universal Kids Resort theme park and assigned resort-wide areas including but not limited to facilities maintenance and repair of buildings, interior and exterior walls, flooring, rooftops, walkways, furnishings, fixtures and other assets. Contributes to routine, capital, and expense budgeting and sets direction and priorities for all maintenance functions within the area of responsibility. Facilitates the hiring, training, and scheduling of hourly Team Members across Facilities. Plans and schedules work orders and maintains efficient workflows to ensure completion of repairs and preventative maintenance.

JOB RESPONSIBILITIES:

• Manages the facilities maintenance efforts of assigned areas including daily operation, routine, preventative/predictive maintenance, discretionary, emergency repairs, as well as comprehensive asset life cycle management, etc., including but not limited to masonry, tile, pavers, woodwork, scenic paint, crafts, signage, carpet, drywall, furniture, commercial hardware, cubicle partitions, restroom stall doors, painting, roofing, concrete, door hardware, etc. Develops and refines maintenance standards and routine repairs and maintains all OSHA and Universal Quality Standards and procedures. Identifies vendor/contractor scope for various project needs and partners with Technical Services leadership to coordinate maintenance projects. Provides direction to Team Members and manages their workload.
• Ensures the completion and processing of work orders to ensure projects stay on target. Completes regular inspection of property to identify maintenance needs and safety concerns. Ensures safety compliance and adherence to all Universal policies and procedures and keeps safety a top priority of the Facilities team. Encourages a positive and safe work environment.
• Responsible for hiring, training, coaching, and developing hourly Facilities Team Members. Manages labor budgets for assigned areas and creates weekly Team Member schedules. Monitors, tracks and records overtime and training projections and results. Mitigates overtime by adjusting staffing according to daily attendance projections. Analyzes and responds to various reports including but not limited to incident reports.
• Drives and executes plans for Facilities team that directly affect Team Member satisfaction (TSAT), Guest satisfaction (GSAT), and safety standards while utilizing existing tools to measure and monitor performance against targets. Develops appropriate action plans to achieve or exceed targets.
• Oversees the capital and expense budgets and ensures financial responsibility and labor optimization. Routinely and regularly manage capital requests and execution of approved capital projects. Make sure all capital needs are input into the system and priority reviewed regularly. Monitors overtime, ensuring only used when absolutely necessary.
• Assists with seasonal weather condition sustainment initiatives and special projects across Universal Kids Resort. Ensures efficiencies, show quality is at its highest level, and maximizes use of labor and seasonal downtimes to manage sustainment efforts related to various weather conditions.
• Understand and actively participate in Environmental, Health & Safety responsibilities by following established UDX policy, procedures, training, and team member involvement activities.
• Perform other duties as assigned.

SUPERVISORY RESPONSIBILITY:

• Supervises a Non-Exempt team.

ADDITIONAL INFORMATION:

• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Schedule flexibility required with availability to work on weekends, holidays, early mornings and evenings

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities (KSAs) required.

• Must have analytical and problem-solving skills.
• Must be willing to work flexible hours, including evenings and weekends as business dictates.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• Consistent attendance is a job requirement.

CERTIFICATIONS, LICENSES:

• Maintenance Management certification and/or General Contractor license is preferred.

EDUCATION:

• Technical school or Associate's degree (AA) in General Studies, Technology or related field is preferred.

EXPERIENCE:

• 5+ years of experience in major installations, repairs, maintenance or paint of facilities with 1+ years of leadership experience is required, experience within a seasonal or regional theme park is a plus; or equivalent combination of education and experience.

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Universal Kids Resort is an equal opportunity employer. Universal elements and all related indicia TM & 2025 Universal Studios. All rights reserved. EOE.