Customer Systems Analyst

2 days ago


Madison, Wisconsin, United States Madison Gas and Electric Full time

JOB REQUIREMENTS: Job Purpose The Customer Systems Analyst supports the

Billing Team in ensuring accurate and timely billing for MGE customers.

This role performs data validation, reconciliations, and basic reporting

while developing proficiency in MGE\'s billing systems, tools, and

processes. Working under guidance from more experienced analysts, this

position builds foundational knowledge in billing operations, data

integrity, and customer impact. Core Responsibilities Note: This is not

an all-inclusive listing. Perform basic data validation and

reconciliation to support billing accuracy. Research and resolve routine

billing discrepancies under direction of senior analysts. Prepare and

maintain reports and documentation to track billing activities and

metrics. Assist in system testing, data clean-up, and process

documentation. Learn and apply billing systems, data tools, and standard

operating procedures. Collaborate with team members to ensure consistent

customer service and compliance. Job-Specific Competencies In addition

to MGE\'s Core Competencies. Tech Savvy: Learns and applies systems

knowledge to complete assigned tasks. Ensures Accountability: Follows

established procedures and meets quality standards. Collaborates: Works

Effectively With Team Members And Shares Information. Manages Ambiguity
Asks questions and seeks guidance when faced with unclear situations.

Nimble Learning: Actively develops skills in data tools and billing

processes. Skills Foundational knowledge of Excel and data management

principles. Basic understanding of billing or financial operations.

Ability to learn SQL and Power BI. Strong attention to detail and

commitment to accuracy. Effective written and verbal communication

skills. Education & Experience Bachelor\'s degree in business, finance,

data analytics, or related field preferred. 0-2 years of experience in

billing, data analysis, or finance environment. Utility or regulated

industry experience a plus. Work Location This hybrid role is based at

our Madison, WI headquarters. While three days onsite is the minimum,

team collaboration and business needs may require additional in-office

presence. AA/EOE-Minorities/Females/Gender Identity/Sexual

Orientation/Disabled/Vets \\\\\* APPLICATION INSTRUCTIONS: Apply

Online: Qualified females, minorities, and

special disabled veterans and other veterans are encouraged to apply.



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