Customer Systems Analyst
2 days ago
JOB REQUIREMENTS: Job Purpose The Customer Systems Analyst supports the
Billing Team in ensuring accurate and timely billing for MGE customers.
This role performs data validation, reconciliations, and basic reporting
while developing proficiency in MGE\'s billing systems, tools, and
processes. Working under guidance from more experienced analysts, this
position builds foundational knowledge in billing operations, data
integrity, and customer impact. Core Responsibilities Note: This is not
an all-inclusive listing. Perform basic data validation and
reconciliation to support billing accuracy. Research and resolve routine
billing discrepancies under direction of senior analysts. Prepare and
maintain reports and documentation to track billing activities and
metrics. Assist in system testing, data clean-up, and process
documentation. Learn and apply billing systems, data tools, and standard
operating procedures. Collaborate with team members to ensure consistent
customer service and compliance. Job-Specific Competencies In addition
to MGE\'s Core Competencies. Tech Savvy: Learns and applies systems
knowledge to complete assigned tasks. Ensures Accountability: Follows
established procedures and meets quality standards. Collaborates: Works
Effectively With Team Members And Shares Information. Manages Ambiguity
Asks questions and seeks guidance when faced with unclear situations.
Nimble Learning: Actively develops skills in data tools and billing
processes. Skills Foundational knowledge of Excel and data management
principles. Basic understanding of billing or financial operations.
Ability to learn SQL and Power BI. Strong attention to detail and
commitment to accuracy. Effective written and verbal communication
skills. Education & Experience Bachelor\'s degree in business, finance,
data analytics, or related field preferred. 0-2 years of experience in
billing, data analysis, or finance environment. Utility or regulated
industry experience a plus. Work Location This hybrid role is based at
our Madison, WI headquarters. While three days onsite is the minimum,
team collaboration and business needs may require additional in-office
presence. AA/EOE-Minorities/Females/Gender Identity/Sexual
Orientation/Disabled/Vets \\\\\* APPLICATION INSTRUCTIONS: Apply
Online: Qualified females, minorities, and
special disabled veterans and other veterans are encouraged to apply.
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