Customer Success Manager

1 day ago

San Francisco, California, United States 80Twenty Full time

Our client is a cutting edge, fast growing and profitable healthcare tech startup that leverages their leading AI-powered clinical documentation platform that enables home health clinicians to save hours of their day on administrative paperwork and enables organizations to focus on providing better care to elderly patients in their home. Backed by elite Silicon Valley VCs, we are expanding rapidly, deploying our platform to home-care agencies serving tens of thousands of patients. We're looking for passionate and high-performing individuals who are excited to be a part of this growth journey

***Must be in commutable distance to Downtown SF, 3x a week***

Job Overview

We are seeking a qualified Customer Success Manager to help us foster strong relationships and drive growth, not only within our existing customer base but also with future clients as we continue to expand. This is an exciting opportunity to join early, with immense potential for career growth and the ability to make an immediate impact on the success of our customers and the company's trajectory. You will have opportunity to help build out the playbook and best practices, bring your voice to the table

What You'll Do

  • Relationship Management: Build and nurture strong relationships with current and prospective home health customers, serving as their trusted advisor to drive mutual success and identify growth opportunities.
  • Retention & Growth: Monitor customer health to drive renewals and prevent churn while identifying upselling opportunities to maximize platform value and ROI.
  • Onboarding & Training: Lead comprehensive onboarding for new customers, providing tailored training to clinicians and management to ensure smooth platform adoption.
  • Issue Resolution & Support: Act as primary point of contact for customer issues, ensuring quick resolution while proactively identifying and addressing potential problems.
  • Customer Advocacy: Serve as the voice of the customer within the company, providing actionable feedback to product, marketing, and engineering teams.

What We're Looking For

  • 2–7 years of CSM experience
  • Strong understanding of the healthcare technology ecosystem — especially EHRs, AI scribes, RCM platforms, telehealth, or healthcare AI
  • Track record of success leading onboarding calls for new trial users, so strong presentation, communication, and organizational skills are essential.
  • Help shape our customer journey and play a key role in evolving our process to drive referrals and long-term success.
  • Ability to operate with urgency, creativity, and resilience in a startup environment
  • Based in the San Francisco Bay Area and able to work from our office 5 days/week

Bonus Points For

  • Clinical background (e.g. RN, PT, OT) or experience in healthcare operations
  • Background in competitive athletics or other high-performance disciplines

Why Join Us?

Platinum health, dental, and vision insurance

Flexible PTO

Unmatched career growth opportunity as our first AE hire

Make a tangible difference in the lives of clinicians and patients

Work on a mission that matters, backed by AI innovation and top-tier investors

DOE: Up to 140k (possibility to be flexible for the right candidate) + health and equity

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