Customer Success Manager

Orchard Robotics is a Series A startup backed by top VCs like Quiet Capital, Shine Capital, and General Catalyst. We're securing America's food supply by building the AI farmer that automates our nation's farms.

We've raised over $25M in pursuit of our mission to help growers farm more profitably and sustainably than ever before.

We build AI-powered camera systems that give fruit & nut growers unprecedented insight into their crop, including accurate yield estimates, fruit counts, sizes, color & growth rate data, disease detection, inventories, bloom maps, canopy vigor measurements, and more

Our best-in-class technology gathers accurate data for every one of the trees/vines/plants across thousands of acres. We've built our software platform, FruitScope, from the ground up to enable growers to take action on their data – managing their crops with precision to become more profitable and efficient than ever before.

We are growing fast, and have the industry-leading product. Our technology is trusted by many of the largest growers in the nation, who use our platform to make critical farming decisions & command operations on a daily basis.

As a Customer Success Manager at Orchard Robotics, you'll have the unique opportunity to leverage your skills in customer success, communication, and problem-solving to help our customers succeed in using our cutting-edge agtech on the daily.

You'll help ensure high-quality training, deployment, and implementation of our technology across the farms we work with. You'll play a critical role in helping our customers achieve 100% with our technology, making their farms more profitable and sustainable than ever before.

This is a dynamic role, best suited for highly driven, organized individuals who are great communicators and thrive in rapidly evolving environments. 

We're looking for someone who loves working with customers, and is quick to identify problems and find great solutions. You'll need to be organized and proactive to make sure our customers have a stellar experience as we scale our technology across hundreds of farms. 

We can't promise predictable days—but we can guarantee excitement, growth, and a meaningful impact on the future of farming.

About the role: 

• As an early employee, you'll receive equity compensation

• Hybrid role based that involves you spending time both in our San Francisco, CA office, at home, and involves frequent travel to our customer farms (mainly based throughout CA and WA)

• Comprehensive Health, Vision, and Dental coverage, and we cover 100% of the premium

• We move fast, and sometimes this means staying late or working weekends 

• Our team is close-knit & highly driven, and while you will report to our Customer Success Lead, you'll work directly with our CEO and entire team

• We're deeply motivated by the impact we're making – every new system deployed means much less food that goes to waste, and many more people who are fed.

• You'll take on a pioneering role in the customer success function of a fast-growing startup having a real impact on American agriculture.

What you'll do:

• Have significant ownership over our customer support – communicating with our customers on a daily basis, hearing out issues and solving problems.

• Own our new farm onboarding and implementation function, helping our technology seamlessly integrate with new farms.

• Execute and build on our customer training procedures so our customers can learn our technology easily.

• Develop strong relationships with our internal direct-to-farm sales team, our service partners, and our field operations teams.

• Perform regular check-ins with our customers to ensure they see success using our product, and proactively identify issues while giving feedback to our sales and engineering teams.

What makes you a good fit:

• Outstanding, customer-centric communication skills.

• Ability to communicate complex technology topics from our engineering team to our customers.

• Comfortable with tackling ambiguous, complex challenges.

• Exceptional organizational abilities, managing numerous priorities in a fast-paced environment.

• Comfortable with frequent travel (when not working in the office and at home, spending up to 20% of time at farms in Northern California, 20% farms in Southern California, 20% farms in Washington).

• Experience working with ERP systems and CRMs (HubSpot, Salesforce).

• You are a resilient, innovative problem-solver and expert communicator who never gives up and consistently delivers results, even under changing conditions.

• You know how to communicate processes and technology systems to various stakeholders in large, enterprise organizations

• Prior experience working in agriculture and agtech, and a deep understanding about how farmers operate

If you're looking to help make a positive impact in the world by building the future of farming, come join us