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Collections Specialist

2 days ago

West Palm Beach, Florida, United States Ahg Master Full time
Description

Insurance Collection Specialist

The Insurance Collections Specialist is a member of the Revenue Cycle Management Team and is responsible for the collection of outstanding account receivables from existing insurances and all other related collections tasks in an effort to resolve billing issues and reduce account receivables.

RESPONSIBIITIES & JOB FUNCTIONS

  • Serve as primary contact for all inbound and outbound insurance calls regarding insurance balance inquiries, claims processing, insurance updates and payment collections.
  • Initiate outbound and receive inbound calls to insurances in an effort to collect outstanding balances and understand and address any account/payment issues such as demographic and insurance updates.
  • Input and update insurance account information and document calls and payments.
  • Post payments to medical billing software accurately and timely.
  • Weekly and monthly reconciliation of payments received and deposited.
  • Identify issues attributing to account delinquency and discuss them with management.
  • Review and monitor overdue accounts and all applicable collection reports.
  • Provide timely follow-up on payment arrangements.
  • Mail correspondence to insurances to encourage payment of delinquent accounts.
  • Special Projects: Other duties as required to support and enhance our customer/insurance facing activities.

SKILLS / REQUIREMENTS

  • The ideal candidate for this position will have two (2) years' experience in insurance collections in Behavioral Health and/or Substance Use Disorder with direct interaction with a large insurance base, both out of network and in network.
  • Ability to remain calm and professional while disputing denials and underpayments.
  • Strong communication and interpersonal skills with an emphasis on the ability to work effectively over the telephone.
  • Ability to work independently and to adapt to a fast-paced environment.
  • Must possess attention to detail with an eye for accuracy.
  • Outstanding organizational skills.
  • Creative, self-disciplined, and capable of identifying and completing critical tasks independently and with a sense of urgency.
  • Proficiency in Microsoft Office (including Excel and Outlook).
  • Experience in Sunwave is a plus.
  • Experience with Insurance Portals is required.
  • Basic understanding of Behavioral Health and Substance Use Disorder billing claims submission process and working with insurance carriers preferred.

Job Type: Full-time

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Experience:

  • insurance portal: 1 year (Required)

Ability to Commute:

  • Palm Springs, FL Required)

Work Location: In person