Customer Service Representative

SCHEDULE:

Monday through Friday - 8am-5pm

PAY:

Annual base salary range of $50,000 - $65,000, commensurate with experience and/or education

ABOUT ELEKTRISOLA

Elektrisola is the world's leading producer of fine and ultrafine enameled copper wire, with a global manufacturing footprint and a world renowned reputation for quality, innovation, and reliability. Our Boscawen, New Hampshire facility—established in 1976—has grown into the largest fine wire plant in North America. We are a team-oriented organization where every employee plays a meaningful role in our success.

POSITION SUMMARY

The Customer Service Representative (CSR) serves as the primary point of contact for customers, ensuring a smooth and professional experience across all inquiries, orders, and communications. This role requires excellent communication skills, strong attention to detail, and the ability to collaborate effectively with internal teams such as Production Planning and Shipping.

The CSR supports both daily operational needs and longer-term customer relationship management. This includes processing orders, providing product information, identifying customer needs, and ensuring timely follow-up. The ideal candidate is proactive, organized, and comfortable working in a fast-paced manufacturing environment.

KEY RESPONSIBILITIES

· Serve as a professional and friendly liaison between customers and internal departments.

· Respond to customer inquiries via phone, email, and in-person interactions.

· Process customer orders with accuracy, ensuring all specifications are clear and complete.

· Provide detailed product and service information; offer suggestions or alternatives when appropriate.

· Prepare customer communications, order confirmations, and supporting documentation.

· Coordinate with Production Planning to ensure accurate ship dates and delivery expectations.

· Support the Outside Sales team with quote preparation, account updates, and customer follow-ups.

· Monitor open orders, backlogs, and customer forecasts to ensure timely delivery.

· Problem-solve customer issues by identifying root causes and coordinating corrective actions.

· Maintain accurate customer records, pricing information, and order history.

· Uphold a high standard of professionalism across all customer interactions.

SKILLS & COMPETENCIES

· Excellent verbal and written communication skills.

· Strong attention to detail and accuracy.

· Customer service or sales support experience preferred.

· Ability to manage multiple tasks and deadlines in a fast-paced environment.

· Proficiency in Microsoft Word and Excel.

· Strong interpersonal skills with a proactive, solution-oriented mindset.

· Experience with data analysis or ERP systems preferred.

REQUIREMENTS

· Associate's degree in Business Administration/Management or equivalent experience in a manufacturing environment.

· Ability to pass a pre-employment physical and background check.

• Ability to pass a computer literacy test

WHAT WE OFFER

Elektrisola provides a collaborative and stable work environment with opportunities for growth. Our comprehensive benefits package includes:

· Employer contributions to Profit Sharing Retirement Plan

· 401(k) with company match

· Medical, Dental, and Vision coverage

· Life Insurance plans

· Paid time off and holiday benefits

· Hands-on experience in a state-of-the-art manufacturing facility with an excellent safety record

WHY JOIN OUR TEAM

If you're looking for a meaningful role in a global organization built on quality and teamwork, Elektrisola is the place for you. We value dedication, craftsmanship, and continuous improvement—and we believe every employee has a voice.

Our hiring process moves quickly, and qualified candidates will hear from us shortly. To keep our process efficient, we kindly ask applicants not to call regarding application status.

Job Type: Full-time

Pay: $50, $65,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Vision insurance

Application Question(s):

• Were you referred by an Elektrisola employee? If yes, please type their full name here

Education:

• High school or equivalent (Preferred)

Shift availability:

• Day Shift (Required)

Ability to Commute:

• Boscawen, NH Required)

Work Location: In person