Municipal Customer Service Representative 28 Hours Weekly

Salary

$ $30.63 Hourly

Location

Concord, NH

Job Type

Permanent Part-Time

Job Number

2026-27

Department

Finance

Opening Date

10/17/2025

• Description
• Benefits

Description
DEPARTMENT: Finance Department - Collections

TYPE OF EMPLOYMENT: Permanent Part Time, 28 Hours Weekly, Days

SALARY RANGE: $21.14 to $30.63 with a competitive flexible benefits package.

APPLICATION INSTRUCTIONS

CLOSING DATE: Open until position filled.

Instructions for Applying: A City Application is required. An application may be completed online and submitted electronically by visiting the City of Concord web site at For more information on applying, call voice) or TTY at or 7-1-1.

"An Equal Opportunity Employer M/F/DP/V"

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Job Summary
Performs work conducting cash transactions while dealing courteously and diplomatically with the public. Responds to requests for information and assistance; balances receipts; enters and retrieves information using a computer.

Examples of Duties

Prepares Motor Vehicle Registrations and Titles; issues plates; collects city and state fees; inventories state supplies; answers motor vehicle tax questions; provides information.

Assists with all aspects of tax liening and tax deeding; processes mutual liens for accounts receivable bills; assists with the processing of reminder notices.

Processes property tax, water and sewer charges, and accounts receivable payments.

Balances cash drawer to end of day reports.

Conducts cash transactions with the public.

Performs collection calls for past due accounts.

Assists the department with compiling statistics and reports; maintains appropriate files.

Enters and receives technical information into a computer in order to update records, process transactions, and respond to requests for information.

Processes incoming and outgoing mail.

Performs other related duties as assigned.

Typical Qualifications
MINIMUM QUALIFICATIONS REQUIRED

Education and Experience

High school diploma, GED or any combination of education, training and experience which provides the knowledge, skills and abilities required for the job.

Licenses and Certifications

State of NH Municipal Agent Certification and State of NH Driver Protection Privacy Certification must be obtained within the probationary period or as classes become available.

Supplemental Information

MATERIAL AND EQUIPMENT USED

General Office Equipment

Personal Computer and/or Terminal

Fax Machine

Copy Machine

Burster

Knowledge, Skills, And Abilities
Knowledge of

Basic mathematical computations, including addition, subtraction, multiplication, and division.

Word processors and\or computers.

Principles and practices of office procedures, rules, and regulations.

Skill in

Making change in money.

Dealing courteously and diplomatically with difficult people and the general public.

Performing basic mathematical computations, such as adding, subtracting, multiplying, and dividing.

Operating various office equipment.

Entering and retrieving information using a computer.

Mental and Physical Abilities to

Communicate effectively orally and in writing with a variety of types of individuals.

Read, understand, and use judgment in the application of laws and regulations to area of assignment.

Understand and carry out written and oral instructions.

Prepare clear and concise reports.

Establish and maintain effective office relationships.

Work in an open office environment with several activities and conversations taking place at the same time.

Organize work, set priorities, and meet critical deadlines.

Perform duties while sitting at a desk or table or while intermittently sitting, standing, or stooping.

Occasionally lift light or heavy objects.

Climb ladders.

Working Conditions

The work is performed in an office or stockroom.

This class specification should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of this job. Incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this specification. Any essential function or requirement of this class will be evaluated as necessary should an incumbent/applicant be unable to perform the function or requirement due to a disability as defined by the Americans with Disabilities Act (ADA). Reason able accommodation for the specific disability will be made for the incumbent/applicant when possible.

City of Concord

Human Resources Department

Benefits Summary
Permanent Part-Time Employees

Permanent Part-Time Employees Are Eligible For The Following Benefits
Income Protection Plan

The Income Protection Plan is provided at no cost and includes a pro-rated sick leave program, Short-Term Disability Insurance, and Long-Term Disability Insurance.

Flexible Spending Accounts (FSAs)

FSAs can be set up for Health or Dental Care expenses and/or Dependent Care expenses, allowing an employee to set aside a predetermined amount of money on a pre-tax basis and be reimbursed for eligible expenses under the IRS code.

Annual (Vacation) Leave

Permanent Part-Time Employees accrue leave on a pro-rated basis. Annual leave cannot be used during an employee's first six months of employment. The Personnel Rules & Regulations, departmental approval procedures, and/or any applicable collective bargaining agreement should be referred to for details.

Paid Holidays

Permanent Part-Time Employees are compensated 4 hours of holiday pay (half the compensation of a full-time employee) on City observed holidays. Subject to the terms of applicable collective bargaining agreements and/or the Personnel Rules and Regulations, employees generally observe 12.5 paid holidays each year.

NH Paid Family & Medical Leave (NH PFML)

Provides a 60% Wage Replacement (up To The Social Security Wage Cap) For Up To Six Weeks Per Year (after An Initial 7-day Elimination Period) For Absences From Work For Covered Common Life Events Such As

• An employee's own serious health condition when disability coverage does not apply
• An employee to bond with a child during the first year of birth, including placement for adoption or fostering
• An employee to care for a family m ember with a serious health condition
• Any qualifying urgent demand or need arising out of the fact that the employee's spouse, child or parent is a covered military member on covered active duty
• An employee to care for a covered service member with a serious injury or illness if the employee is the service member's spouse, child, parent or next of kin

NH PFML will run concurrently with the federal Family and Medical Leave Act (FMLA) when the employee qualifies for both programs. If the employee is eligible for workers compensation, they will not qualify for PFML benefits for this same event. If the employee qualifies for Short-Term Disability, they will not qualify for PFML benefits for the same days absent. This leave can be used intermittently.

Merit Pay Plan

Permanent Part-Time Employees are eligible for a merit pay increase, typically one step on the applicable wage schedule, upon satisfactory completion of their probationary period and annually thereafter (again subject to satisfactory performance).

Health/Dental Insurance

Permanent Part-Time Employees may purchase Health and/or Dental Insurance at their own expense. Rates and further details may be obtained by contacting the Human Resources Department at

Employee Perks

Family Pool Pass for City Employees, Non-Concord Residents

Go to the Parks and Recreation office at 14 Canterbury Rd, show your work badge or picture id. This is a family pass but you must be the one to sign up initially. Parks and Recreation will confirm current employment on a roster. You will receive a specific color employee pass that you will use to gain entrance at all open City Pools and the Splash Pad.

Beaver Meadow Golf Course Guest of Member Rate

Employees will need to register with the Proshop to obtain a household account. Every employee will need photo ID, proof of employment (badge or paystub) and email address. Once they have completed that task, they will check in through our normal processes and receive the employee rate.

Concord Public Library Card for City Employees, Non-residents

Employees will need to go to any of the three branches to obtain a non- resident library card. You will need to bring photo identification and your name will be checked against the active employee roster. Once confirmed, your Concord Public Library card application will grant you full library usage while employed. The pass must be renewed and will be set to expire each August 31st of the current year.

This document is a summary, only for purposes of providing general information to job applicants, and is subject to periodic revision by the Personnel Department. It does not constitute any sort of guarantee, commitment or contract for any aspect of the Beneflex Program or the Personnel Rules & Regulations, which are also subject to change. The Beneflex Program is administered by the City of Concord at its sole discretion, subject to annual City Council appropriation and any applicable collective bargaining agreements