Operations Manager

5 days ago

Westminster, Colorado, United States Anago Denver Full time

About Us

Anago Cleaning Systems is a nationally recognized leader in commercial cleaning franchising. Our mission is to deliver exceptional cleaning services to clients while empowering our network of Franchise Owners to succeed. As we continue to expand throughout Colorado, we're seeking a driven and highly organized Operations Manager to join our team and oversee the day-to-day operational excellence of our business.

Position Overview

The Operations Manager plays a critical leadership role focused on ensuring client satisfaction, supporting Franchise Owners, and driving overall operational performance. This individual will oversee daily service delivery, manage quality assurance initiatives, and collaborate with sales, customer service, and administrative teams to ensure seamless execution of all operational objectives.

Key Responsibilities

  • Lead, coach, and support Franchise Owners to ensure consistent service delivery that exceeds client expectations and upholds Anago's Brand Standards.
  • Conduct site inspections, quality control checks, and operational audits across client accounts.
  • Oversee onboarding and training programs for new Franchise Owners.
  • Respond to client concerns promptly and professionally while maintaining strong, long-term relationships.
  • Manage scheduling, workflow, and resource allocation to achieve operational goals.
  • Partner with the sales team to support walkthroughs, onboarding, and new account launches.
  • Ensure compliance with company policies, franchise agreements, and brand standards.
  • Identify and implement opportunities for process improvements and operational efficiencies.
  • Sell and cross-sell specialty service opportunities to new and existing clients.
  • Proactively identify opportunities for contract enhancements and upselling.

Qualifications

  • 3+ years of experience in operations management, facilities services, commercial cleaning, or a related industry.
  • Strong leadership skills with the ability to motivate, coach, and manage diverse teams.
  • Excellent organizational, time management, and problem-solving abilities.
  • Exceptional communication and relationship-building skills.
  • Bilingual in English and Spanish is a significant plus — many of our Franchise Owners are Spanish speaking, and this skill will greatly enhance your effectiveness in the role.
  • Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.
  • Proficiency with Microsoft Office and CRM platforms (experience with , Microsoft Teams, or similar tools a plus).
  • Valid driver's license and reliable transportation required.

Why Join Anago

  • Competitive salary plus commission structure
  • Health, dental, and vision insurance
  • 401(k) retirement plan
  • Paid time off and company holidays
  • Career growth and advancement opportunities within a growing organization
  • Collaborative, supportive team environment

Job Type: Full-time

Pay: $40, $75,000.00 per year

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Experience:

  • Operations management: 3 years (Preferred)
  • Janitorial: 3 years (Preferred)
  • Customer service: 3 years (Preferred)

Language:

  • Spanish (Required)

License/Certification:

  • Driver's License (Required)

Ability to Commute:

  • Westminster, CO Required)

Work Location: In person

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