Regional Service Manager – RO Group

1 week ago

Orlando, Florida, United States MPW Industrial Services Full time

Job Description
JOB FUNCTION:
The Regional Service Manager (RSM) leads field operations across a defined multi-state territory, ensuring safe, efficient, and contract-compliant service for industrial water treatment systems. This position manages a team—including Area Supervisor(s), Project Coordinator, Maintenance Technician, and Field Service Technicians—holding full responsibility for safety, regional P&L performance, contract execution, personnel management, and continuous operational improvement through the company's safety and quality systems.

Essential Functions

  • Lead, coach, and support a regional team to deliver high-quality field service that meets or exceeds contractual and customer expectations.
  • Oversee daily operations including scheduling, site coverage, task execution, and technician utilization, in partnership with the Area Supervisor(s).
  • Manage regional Profit & Loss performance by optimizing labor, travel, and resource allocation; ensure services are delivered efficiently and within budget.
  • Use internal systems such as Task Management software, Intelex, and the Quality System to monitor KPIs and maintain compliance with safety and quality protocols.
  • Act as the point of contact for escalated service issues, customer communication, and execution of contractual obligations.
  • Support project planning and execution through the Project Coordinator for system startups, upgrades, and transitions.
  • Ensure all services are performed safely and in accordance with company and regulatory requirements.
  • Lead the hiring, development, and performance management of field staff, promoting a culture of accountability and growth.
  • Review and drive improvements in preventive maintenance, response time, task closure rates, and customer satisfaction.

Key Behaviors

  • Customer Service: Proactively developing customer relationships by making efforts to listen and understand the customer (both internal and external); anticipating and providing solutions to customer needs; giving high priority to customer satisfaction.
  • Professionalism: Maintaining a high-quality professional appearance and standardizing to improve performance and reputation.
  • Continuous Improvement: Refining and developing new tools and processes through creativity and innovation.
  • Drive to Win: Passionate and candid; challenges are eagerly accepted, and motivated to grow.
  • Spirit of Family: Treating all people with respect by supporting and giving back to employees, customers and local communities. Promoting opportunities within and through referrals.

Qualifications

  • Minimum 2 years of leadership or management experience in a field service or operational environment.
  • Preferred: Bachelor's degree in Engineering, Business Administration, or a related technical or management field.
  • Industry experience in water treatment or similar fields (e.g., chemical processing, power generation, HVAC, or industrial utilities) preferred.
  • Proven ability to manage remote teams and complex site operations.
  • Working knowledge of contract interpretation, task scheduling, safety compliance, and service delivery metrics.
  • Experience with field service management tools; familiarity with Task Management software and Intelex Safety Management a plus.
  • Strong financial acumen, with prior responsibility for managing budgets or regional P&L preferred.
  • Proficient in Microsoft Office and digital systems for tracking, communication, and reporting.
  • Willing to travel 30–50% within the assigned region, including some overnight stays.

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