Backoffice Helpdesk Specialist

7 days ago

Los Angeles, California, United States Cognizant Full time

Role Summary
We are seeking a
Backoffice Helpdesk Specialist
to join our dynamic team. In this role, you will leverage your strong English communication skills and Hi-Tech domain expertise to deliver exceptional support and enhance customer experience. This position offers a remote
work model
providing flexibility while ensuring operational excellence.

Key Responsibilities

  • Provide comprehensive support by addressing client inquiries and resolving issues promptly.
  • Collaborate with cross-functional teams to ensure seamless communication and service delivery.
  • Apply Hi-Tech domain knowledge to troubleshoot and resolve technical issues effectively.
  • Maintain accurate documentation of customer interactions and solutions for transparency.
  • Monitor and analyze customer feedback to identify improvement opportunities.
  • Assist in creating and maintaining internal and external documentation and training materials.
  • Ensure compliance with company policies while delivering outstanding customer service.
  • Participate in team meetings to share progress, challenges, and growth opportunities.
  • Support onboarding and training of new team members to foster collaboration.
  • Stay updated on industry trends and advancements to maintain a competitive edge.

Required Qualifications

  • Strong proficiency in English communication for client and team interactions.
  • Solid understanding of the Hi-Tech domain to address technical queries.
  • Excellent problem-solving skills for complex customer issues.
  • Ability to adapt to a hybrid work model balancing remote and in-office tasks.
  • Strong organizational skills to manage multiple priorities effectively.
  • Customer-centric mindset with a focus on satisfaction and loyalty.
  • Ability to work independently and collaboratively within a team environment.

Preferred Skills

  • Experience with helpdesk tools and ticketing systems.
  • Familiarity with CRM platforms and knowledge management systems.
  • Additional language proficiency is a plus.
  • Certifications in IT support or related fields.

Why Choose Cognizant?

  • Opportunity to work with a global leader in digital transformation.
  • Collaborative and inclusive work culture.
  • Continuous learning and development programs.
  • Flexible work arrangements to support work-life balance.

Salary And Other Compensation
Applications will be accepted until Dec 31st 2025

The annual salary for this position is between $17-20/hr depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

  • Medical/Dental/Vision/Life Insurance
  • Paid holidays plus Paid Time Off
  • 401(k) plan and contributions
  • Long-term/Short-term Disability
  • Paid Parental Leave
  • Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable anytime

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