Operations Lead

5 days ago

Rockville, Maryland, United States Customer Value Partners Full time $145,000 - $155,000 per year


Overview

CVP is seeking an OpenText Operations Lead who will own Platform Administration and End-User Support for OpenText and adjacent platforms (Content Server, AppWorks, Drupal, Moodle) for a Federal Research Institute. The OpenText Operations Lead will direct change management, upgrades, performance monitoring, outage communications, RCA/trending, license/ODC tracking, Tier-1 help desk (ServiceNow), and security/ATO sustainment - meeting service expectations of the Federal Research Institute.



Responsibilities

  • Plan and execute deployments and upgrades; coordinate with IT/Ops to minimize disruption; monitor performance; notify outages to stakeholders; complete RCAs and trend analyses.
  • Manage change/configuration for consistency and reliability across supported applications; maintain SOPs for operations, maintenance, and repair.
  • Maintain licenses/ODCs and service agreements; ensure availability and performance requirements are met or exceeded.
  • Operate Tier-1 help desk workflows in ServiceNow; convert ticket analytics into backlog improvements and knowledge-base content.
  • Coordinate with security for continuous monitoring, vulnerability remediation, and ATO evidence as part of routine operations.
  • Support on-site surge needs and hybrid operating rhythm consistent with service hours.


Qualifications

  • Public Trust eligibility.
  • Bachelor's degree in IT, Information Systems, or related field.
  • 7+ years operating enterprise platforms (OpenText Content Server/AppWorks) with change, incident, and release management; proven SOP and RCA authorship.
  • Experience with performance telemetry, uptime reporting, ServiceNow ticketing/metrics, and planned maintenance communications.

Desired Skills:

  • NIH operations experience, including on-site support at 5601 Fishers Lane and RML and adherence to service hours (7:00–18:00 ET; after-hours by COR).
  • Familiarity with adjacent platforms (Drupal, Moodle) and security/ATO sustainment in NIH environments.

Location

  • Rockville, MD (Hybrid)

Salary Band: $145,000-155,000 (Depending on experience)

This role is pending program award. 

About CVP

CVP is an award-winning healthcare and next-gen technology and consulting services firm solving critical problems for healthcare, national security, and public sector clients. We help organizations achieve lasting transformation.

CVP is an Equal Opportunity Employer dedicated to actively recruiting individuals and providing advancement opportunities based on merit and legitimate job qualifications. We ensure that all associates receive equal opportunities based on their personal qualifications and job requirements. CVP strictly prohibits any form of discrimination or harassment.

At CVP, we cultivate a work environment that encourages fairness, teamwork, and respect among all associated. We are committed to maintaining a workplace where everyone can grow both personally and professionally.


  • Valet Operations Lead

    5 days ago

    Rockville, Maryland, United States Roda Full time $60,000 - $90,000 per year

    Company Overview:Imagine a world where getting your car serviced was as easy as ordering your groceries. Welcome to Roda, where we are passionate about creating a magical customer experience, saving you time and money. Long gone are the days of waiting in service centers or taking shuttle buses to the metro. We come to you whether you are at home or in the...

  • CSOC Analyst Lead

    3 days ago

    Rockville, Maryland, United States CSEngineering Full time $100,000 - $150,000 per year

    CSOC Analyst Tier 3**Immediate Opportunity****Onsite**Constellation Software Engineering (CSE) is seeking a dynamic and experienced CSOC Technical Lead to join our team. In this pivotal role, you will lead a talented group of Tier 1 and Tier 2 personnel, while also serving as the Tier 3 Subject Matter Expert (SME).This techno-functional position offers a...

  • Technical Lead

    5 days ago

    Rockville, Maryland, United States Turn2Partners Full time $100,000 - $180,000 per year

    Our client, a well-established organization headquartered inRockville Maryland, is seeking aTechnical Lead (hybrid)with strong expertise acrossSalesforceandMulesoftplatforms. This role offers the chance to shape enterprise-level architecture, lead a talented development team, and deliver scalable, high-impact solutions that enable key business operations.The...

  • Lead Building Engineer

    6 days ago

    Rockville, Maryland, United States Lincoln Property Company through LinkedIn Full time $45,000 - $47,000 per year

    The Lead Building Engineer leads and oversees the day-to-day operations and maintenance of building systems, ensuring efficient and safe building performance while supervising engineering staff and contractors.Essential Duties and Responsibilities:Monitor the operating condition of all HVAC, plumbing, and electrical equipment.Coordinate preventive...

  • Operations Manager

    6 days ago

    Rockville, Maryland, United States Marriott International Full time $55,000 - $60,000 per year

    Additional InformationJob Number Job CategoryRooms & Guest Services OperationsLocationCourtyard by Marriott Rockville, 2500 Research Boulevard, Rockville, Maryland, United States, 20850ScheduleFull TimeLocated Remotely?NPosition Type ManagementPay Range: $27.50-$30.29 per hourBonus Eligible: YJOB SUMMARYSupports the successful execution of all operations in...

  • Lead Technology Support Engineer

    6 days ago

    Rockville, Maryland, United States Capital Bank, N.A. Full time $95,000 - $125,000 per year

    About UsCapital Bank N.A. is headquartered in Maryland and has been serving our communities since 1999. We stand as a publicly traded company (NASDAQ: CBNK) with over $3 billion in assets. We offer commercial and consumer banking services to clients in Maryland, DC, and Northern Virginia, alongside two nation-wide lending brands; Capital Bank Home Loans and...

  • Lead, Mechanical Engineering

    4 days ago

    Rockville, Maryland, United States X-energy Full time $146,000 - $184,690 per year

    X-energy LLC conducts a thorough recruiting process and will never issue offers without interview to discuss qualifications and responsibilities. All applications will be submitted via our company career page, www.x- We will never ask you to provide payment information as part of the recruiting process. If anyone claiming to represent X-energy directs you in...

  • VP of Branch Operations

    1 day ago

    Rockville, Maryland, United States Lafayette Federal Credit Union Full time $111,935 - $125,000 per year

    NOTICE: JOB APPLICANTS LIMITED TO DC, MD, OR VA RESIDENTS. POSITION IS HYBRID. Please note that we are exclusively considering applicants residing in the District of Columbia, Maryland, or Virginia for all open positions. Join Lafayette Federal Credit Union, a proud recipient of USA Today's Top Workplaces of 2024 and 2025 award  As we continue to grow, we...

  • Operations Coordinator- Neuropsychology

    4 days ago

    Rockville, Maryland, United States Children's National Hospital Full time $60,000 - $80,000 per year

    This position is an Operational leader for the Division of Neuropsychology, working with the leadership team and the Center for Neuroscience leadership team toensure operational efficiencyof the division. This role is responsible forbudgeting in partnership with the division leadershipand formonitoring revenues and expenses throughout the year, provider...

  • Accounts Payable ERP Task Lead

    4 days ago

    Rockville, Maryland, United States Abt Global Full time

    State of WorkAbt is seeking a highly skilled Accounts Payable ERP Task Lead (independent contractor) to support the implementation of the Deltek ERP system. This contractor will be responsible for designing, documenting, and optimizing AP processes, ensuring accurate data migration, and aligning system functionality with business requirements. This...