Experienced Technical Support Engineer Managed Service Provider

1 week ago

New York, New York, United States Power Consulting group Full time $60,000 - $80,000 per year

Full Job Description

Power Consulting Group is a fast growing, high energy, NYC based Managed IT Service Provider (MSP), supporting, and implementing all aspects of technology including cloud, virtualization, and security. Dedicated to giving our clients the highest level of customer service experience and exceptional support. PCG has been in business for more than 20 years serving clients ranging from small to large sized businesses. We are seeking an MSP Support Desk – Tier 2 to join our award-winning Managed Services. Previous MSP experience on an MSP internal helpdesk is a must-have. Being an outsourced helpdesk hired through an MSP but dedicated to a single large client does not qualify in this instance as MSP experience.

RESPONSIBILITIES:

● Client Support/Customer Service

● Desktop/Laptop/Network/Mobile Device/Peripheral & Application Support

● Documentation

CANDIDATE: IT problem solver with 3+ years professional experience

REQUIRED TECHNICAL SKILLS:

● Highly proficient in Windows & Mac support and troubleshooting

● IP networking fundamentals and troubleshooting

● LAN/WAN troubleshooting

● MS Office/Office 365 support and troubleshooting

● MS Azure / MS Entra experience

● Desktop/Laptop hardware troubleshooting

● MS Active Directory/Domain basics

● MS Windows Server environment basics

● MS Exchange Online/Office 365 administration basics

● iOS & Android device support and troubleshooting

● Apple OSX support experience a must.

● Extensive Windows 10/Windows 11 troubleshooting experience required

● MS Office/Office 365 support and troubleshooting

● Network+ Certified

● Security+ Certified

REQUIRED PROFESSIONAL SKILLS:

● Superior verbal and written communication skills

● Top-class customer service skills

● Excellent documentation, reporting, and planning skills

● Conscientious, detail-oriented, thorough, and consistent

● Professional demeanor and appearance; punctual, team player

● Outstanding people skills

● Ambition and passion for learning and teaching

PREFERRED EXPERIENCE WITH:

● Autotask

● Kaseya

● SonicWall

Job Type: Full-time

Pay: $60,000.00 – $80,000.00 per year DOE

Benefits:

● 401(k) matching

● Dental insurance

● Health insurance

● Paid time off

● Professional development assistance

● Referral program

● Vision insurance

Schedule:

● 8 hour shift

Education:

● High school or equivalent (Preferred)

Experience:

● Professional IT: 3 years (Required)

● MSP: 1 year (Required)

Work Location:

● One location

Work Remotely:

● Hybrid 3 Days in NYC office 2 days remote

Job Type: Full-time

Pay: $60, $80,000.00 per year

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Paid time off
  • Professional development assistance
  • Vision insurance

Application Question(s):

  • Have you worked on an internal helpdesk (not outsourced dedicated to a particular client) at a Managed Service Provider (MSP)
  • Are you currently Network+ certified?
  • Are you currently Security+ certified?
  • Do you have hands-on experience supporting both Windows and macOS environments?
  • Do you have experience with Microsoft Azure or Entra ID (formerly Azure AD)?

Experience:

  • MSP help desk : 2 years (Required)
  • Microsoft 365 Administrator: 3 years (Required)
  • Professional IT Support: 3 years (Required)

Ability to Commute:

  • New York, NY Required)

Work Location: Hybrid remote in New York, NY 10001

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